{"id":9526,"date":"2021-06-30T23:26:00","date_gmt":"2021-06-30T23:26:00","guid":{"rendered":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose"},"modified":"2025-04-04T09:21:41","modified_gmt":"2025-04-04T13:21:41","slug":"children-s-discovery-museum-of-san-jose","status":"publish","type":"customer-story","link":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose","title":{"rendered":"Children&#8217;s Discovery Museum of San Jose"},"content":{"rendered":"\n<section class=\"hero hero--customer-story\" id=\"hero--customer-story-block_339adc88b2b7727060e9370793843d2b\">\n    <div class=\"hero--customer-story__container has-image\">\n        <div class=\"hero--customer-story__container-diamonds d-none d-md-block\">\n            <div class=\"diamond-top__gradient\"><\/div>\n            <div class=\"diamond-top__green\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-9 col-lg\">\n                    <ul class=\"breadcrumbs list-unstyled\">\n    <li><a href=\"https:\/\/www.blackbaud.com\"><i class=\"fa fa-home\"><\/i><\/a><\/li>\n            <li><a href=\"\/customer-stories\">Customer Stories<\/a><\/li>\n            <\/ul>                <\/div>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-md-5\">\n                    <div class=\"hero--customer-story__container-content\">\n                        <p><span class=\"green-eyebrow\">Children&#8217;s Discovery Museum of San Jose<\/span><\/p>\n<h2>Museum Bounces Back from Extended Closure with Help from Cloud-Based Software Solutions<\/h2>\n                    <\/div>\n                                            <div class=\"hero--customer-story__container-download\">\n                            <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/children-s_discovery_museum_of_san_jose_customer_spotlight.pdf\" target=\"_blank\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n                            <div class=\"hero--customer-story__container-image\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"743\" height=\"393\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png\" class=\"img-fluid wp-post-image\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png 743w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319-300x159.png 300w\" sizes=\"auto, (max-width: 743px) 100vw, 743px\" \/>                    <\/div>\n                    <\/div>\n    <div class=\"hero--customer-story__vertical-region\">\n        <div class=\"hero--customer-story__vertical-region-diamonds\">\n            <div class=\"diamond-bottom__gradient\"><\/div>\n            <div class=\"diamond-bottom__blue\"><\/div>\n            <div class=\"diamond-bottom__white\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 d-md-flex\">\n                                        <div class=\"hero--customer-story__vertical-region__vertical\">\n                                                    <img decoding=\"async\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/arts-cultural.svg\" class=\"img-fluid wp-post-image\" alt=\"\" \/>                            <span class=\"tag\">\n                                Arts and Cultural Organizations                            <\/span>\n                                                <\/div>\n                                                                <div class=\"hero--customer-story__vertical-region__region\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><g stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" clip-path=\"url(#map-pin)\"><path d=\"M12 14a3 3 0 1 0 0-6 3 3 0 0 0 0 6Z\"\/><path d=\"M17.657 16.657 13.414 20.9a2 2 0 0 1-2.827 0l-4.244-4.243a8 8 0 1 1 11.314 0v0Z\"\/><\/g><defs><clipPath id=\"map-pin\"><path fill=\"#fff\" d=\"M0 0h24v24H0z\"\/><\/clipPath><\/defs><\/svg>                                                    <span class=\"tag\">\n                                North America                            <\/span>\n                                                <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"customer-story-single__content\" id=\"customer-story-single__content-block_b76303b730865c4748bc3ebc9b42f9b2\">\n    <div class=\"container\">\n        <div class=\"row flex-column-reverse flex-md-row\">\n            <div class=\"col-md-7\">\n                <div class=\"acf-innerblocks-container\">\n<section class=\"lede-quote\" id=\"lede-quote-block_51949f70282bd57b1eb58f53ef5967a9\">\n                        <div class=\"longform-content-lede-quote__content\">\n                <img decoding=\"async\" class=\"longform-content-lede-quote__content__image\" src=\"https:\/\/www.blackbaud.com\/wp-content\/plugins\/blackbaud-blocks\/blocks\/acf-longform-lede-quote\/\/img\/quote-rectangle.svg\" alt=\"quotes\">\n                <p class=\"body-medium body-large\"><span class=\"blue-highlight\">Children\u2019s Discovery Museum of San Jose will continue to offer a rich environment<\/span> where children learn in their own hands-on and minds-on ways with one another\u2014a respite from the distance<br \/>\nlearning and isolation of the past year.\u201d <\/p>\n            <\/div>\n                            <div class=\"longform-content-lede-quote__name\">\n                Cheryl Blumenthal            <\/div>\n                            <div class=\"longform-content-lede-quote__organization\">\n                <i>Director of Information Systems and Compliance, Children&#8217;s Discovery Museum of San Jose<\/i>            <\/div>\n            <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_c842e28a99b752b59733984f21875b55\">\n            <h3>Museum survives extended COVID-19 closure with help from cloud-based software solutions.<\/h3>\n<p class=\"body-medium\">\nIn March 2020, Children\u2019s Discovery Museum of San Jose<br \/>\nclosed its doors in an abundance of caution to prevent the<br \/>\nspread of COVID-19. What was expected to be a short closure<br \/>\nlasted 13 months, with only limited opportunities for visits to<br \/>\noutdoor exhibit spaces. The museum re-opened in April 2021 at<br \/>\n25% capacity for indoor exhibits\u2014restrictions that continued<br \/>\ninto summer due to mandatory county health directives. We<br \/>\ntalked with Cheryl Blumenthal, director of information systems<br \/>\nand compliance, about staying connected with supporters<br \/>\nand preparing for a new future with the benefit of Blackbaud<br \/>\nsolutions\u2014including Blackbaud Altru\u00ae, which is designed for<br \/>\nthe ticketing, membership, admissions, and fundraising needs<br \/>\nof arts and culture organizations.<\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_6657f7848b458be3c6d718b8f1a124e1\">\n            <h3>Q: How has the extended closure and limited re-opening impacted the Museum financially?<\/h3>\n<p>&nbsp;<\/p>\n<p class=\"body-medium\">A: The decline in visitors has had a significant impact on the economic<br \/>\nstability of the Museum. Prior to the pandemic, the Museum\u2019s financial model<br \/>\nwas 50\/50 earned vs. contributed revenue, totaling $8 million annually. With<br \/>\nthe closure in March 2020, which is the midpoint of the Museum\u2019s fiscal<br \/>\nyear, earned income (admission, membership, birthday parties, caf\u00e9 sales<br \/>\nand program fees), fell to zero. At the same time, the Museum had $1 million<br \/>\noutstanding in active memberships, a significant liability.<\/p>\n<h3>Q: Explain the adaptions you made around memberships as a proactive financial measure.<\/h3>\n<p class=\"body-medium\">A: As a Blackbaud Altru user since 2012, we reached out to Blackbaud to<br \/>\ndetermine if current memberships could be put on hold and the terms<br \/>\nextended to match the duration of the Museum\u2019s closure. In response to its<br \/>\nusers, Blackbaud developed a membership utility to extend membership<br \/>\nexpiration dates, and the Museum implemented this utility to extend over<br \/>\n6,800 memberships for 11 months, reducing the possibility that this liability<br \/>\nwould need to be paid.<\/p>\n<h3>Q: Stepping back, how did integrated Blackbaud solutions help prepare you for this critical moment?<\/h3>\n<p class=\"body-medium\">A: In the fall of 2019, the Museum began the implementation of Blackbaud<br \/>\nLuminate Online\u00ae as another means to shift single-ticket buyers to<br \/>\nbecome members and, potentially, donors. The objective was to obtain<br \/>\nemail addresses from online ticket buyers, which represented 8% of ticket<br \/>\npurchases at the time, and from visitors purchasing tickets at admission.<br \/>\nCollecting email addresses at admission had proven to be unsuccessful\u2014<br \/>\nreluctance of visitors to provide the information and length of time added<br \/>\nto the ticket purchasing process being the top two reasons. But in late<br \/>\n2019, we launched a Welcome Series in Blackbaud Luminate Online to share<br \/>\nmore about the mission and programs of the Museum, and rather than<br \/>\nrelying on emails secured during admissions, the series is sent to those<br \/>\naddresses secured and to visitors who sign up for a newsletter on the<br \/>\nMuseum\u2019s website.<\/p>\n<p class=\"body-medium\">To date, the series\u2014which uses Blacbkaud partner Omatic Software as the<br \/>\nintegration solution between Altru and Luminate\u2014has been comprised<br \/>\nof nine messages, with a 22.4% open rate. This work laid the foundation<br \/>\nfor future communications with visitors returning during the Museum\u2019s<br \/>\nCOVID-19 reopening.<\/p>\n<h3>Q: Could you go into more detail about the value and opportunities around email communication at re-opening?<\/h3>\n<p class=\"body-medium\">A: When the Museum was permitted to restart operations, online reservations<br \/>\nfor scheduled daily play sessions were required, and an email address was<br \/>\nnecessary to receive the ticket. This increased the number of available email<br \/>\naddresses by nearly 9% to more than 60,000.<\/p>\n<p class=\"body-medium\">The current automated series includes a visitor experience survey, and a<br \/>\nsocial proof email asking the visitor to post a review on social media, followed<br \/>\nby two emails promoting becoming a member. Communications are sent to<br \/>\nboth members and non-members who have reserved tickets, although the<br \/>\n\u201cmembership asks\u201d are not sent to current members. In 2021, \u201cmembership<br \/>\nask\u201d emails have been sent to over 1,200 recipients, with an open rate of 26%.<\/p>\n<p class=\"body-medium\">Additionally, periodic mailings are sent to promote Museum events and<br \/>\nprograms, and for targeted fundraising appeals.<\/p>\n<p class=\"body-medium\">\nPrior to the pandemic, visitor experience surveys were conducted in-person as<br \/>\nvisitors were exiting. The survey was developed by The Collaboration for<br \/>\nOngoing Visitor Experience Studies (COVES), of which the Museum is a<br \/>\nmember institution, and is designed to unite museums across the country in the collection, analysis, and reporting of visitor experience data systematically.<\/p>\n<p class=\"body-medium\">\nIn this current \u201ccontactless\u201d environment, the integration of Altru, Luminate and<br \/>\nOmatic has allowed the Museum to automate its visitor experience survey\u2014<br \/>\nwhich so far has had a 32% open rate and a 9.7% click-through rate. The survey<br \/>\ninformation has been instrumental in understanding why visitors are returning<br \/>\nand how best to address their concerns for safety and hygiene.<\/p>\n<h3>Q: What is the outlook for the Museum?<\/h3>\n<p class=\"body-medium\">A: The return to pre-pandemic earned income levels is not anticipated<br \/>\nuntil sometime in 2022. The Museum\u2019s 50\/50 financial revenue model<br \/>\nwill continue to be stressed. However, while we acknowledge and work<br \/>\nto mitigate the impact of reduced earned income, the Museum staff and<br \/>\nthe Board of Directors are committed to the Museum\u2019s \u201ccivic bottom line\u201d<br \/>\nas well. This responsibility is for the well-being of children and families in<br \/>\nits community. Children\u2019s Discovery Museum of San Jose will continue to<br \/>\noffer a rich environment where children learn in their own hands-on and<br \/>\nminds-on ways with one another\u2014a respite from the distance learning and<br \/>\nisolation of the past year.<\/p>\n    <\/section>\n<\/div>\n                                    <div class=\"customer-story-single__content-download\">\n                        <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/children-s_discovery_museum_of_san_jose_customer_spotlight.pdf\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                    <\/div>\n                            <\/div>\n            <div class=\"col-md-5 col-lg-4 offset-lg-1\">\n                                <div class=\"customer-story-single__sidebar has-image\">\n                                            <div class=\"customer-story-single__sidebar-logo\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/cdm_logo_centered_250px.png\" class=\"img-fluid\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/cdm_logo_centered_250px.png 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/cdm_logo_centered_250px-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                        <\/div>\n                                        <div class=\"customer-story-single__sidebar-content\">\n                        <h5>Children&#8217;s Discovery Museum of San Jose<\/h5>\n                                                                            <h6>Powered by<\/h6>\n                            <div class=\"customer-story-single__sidebar-products\">\n                                <ul class=\"list-unstyled\">\n                                                                                <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/?post_type=product&#038;p=2879\">\n                                                    Blackbaud Altru                                                <\/a>\n                                            <\/li>\n                                                                                    <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose\">\n                                                    Blackbaud Luminate Online                                                <\/a>\n                                            <\/li>\n                                                                        <\/ul>\n                            <\/div>\n                                            <\/div>\n                                                                <div class=\"customer-story-single__sidebar-cta\">\n                            <a id=\"CSChat\" href=\"#\">\n                                Talk to Us                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"related-customer-stories white-bg\" id=\"related-customer-stories-block_3b49e63359b087af85d4be0a31716339\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                <div class=\"related-customer-stories__heading\">\n                    <h2 class=\"h3\">More Stories Like This<\/h2>\n                <\/div>\n                <div class=\"row\">\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/annaspringsclose_greenway_logo_250px.jpg\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/annaspringsclose_greenway_logo_250px.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/annaspringsclose_greenway_logo_250px-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Marketing and Engagement                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Anne Springs Close Greenway<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/anne-springs-close-greenway\">Anne Springs Close Greenway<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/sd-humane.jpg\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/sd-humane.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/sd-humane-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Donor &amp; Prospect Data Intelligence                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>San Diego Humane Society<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/san-diego-humane-society\">San Diego Humane Society<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/logothumbnailforweb.png\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/logothumbnailforweb.png 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/logothumbnailforweb-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Donor &amp; Prospect Data Intelligence                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Autry Museum of The American West<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/autry-museum-of-the-american-west\">Autry Museum of The American West<\/a>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n                <div class=\"row\">\n                    <div class=\"col-12\">\n                        <div class=\"related-customer-stories__all-link\">\n                            <a class=\"cta-text-arrow-underline\" href=\"\">See All Stories<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"final-plea final-plea--form final-plea--form-dark-blue-green\" id=\"final-plea-block_02abb1d3ca2e6e98ef7f1547fb326d95\">\n    <div class=\"diamond-container\">\n        <div class=\"container\">\n            <div class=\"stack-squares\">\n                <div class=\"smaller\"><\/div>\n                <div class=\"larger\"><\/div>\n            <\/div>\n            <div class=\"right-square\"><\/div>\n            <div class=\"row\">\n                <div class=\"col-md-6\">\n                    <div class=\"final-plea--form__content\">\n                        <h2>Ready to <span class=\"green-blue-gradient\">power<\/span> your passion?<\/h2>\n<p class=\"body-large\">Request a customized demo to see how Blackbaud is made for your unique challenges and needs.<\/p>\n                    <\/div>\n                <\/div>\n                <div class=\"col-md-6\">\n                    <div class=\"final-plea--form__form-wrapper\">\n                        <script src=\"\/\/app-sj07.marketo.com\/js\/forms2\/js\/forms2.js\"><\/script>\n                        <div id=\"formPlaceholder\"><\/div>\n                        <form id=\"mktoForm_20524\"><\/form>                        \n                        <script>\n                            function marketoPostLoad(){\n                                \/\/console.log('post load function hit')\n                                const mktoButtonLinks = document.querySelectorAll('.mktoButton');\n                                if(mktoButtonLinks!==null) {\n                                    mktoButtonLinks.forEach(link => {\n                                    link.setAttribute('id', 'mktoButton');\n                                    });\n                                }\n                                const mktoTextFields = document.querySelectorAll('.mktoField.mktoTextField');\n                                if(mktoTextFields!==null) {\n                                    mktoTextFields.forEach(link => {\n                                    link.setAttribute('id', 'mktoTextField');\n                                    });\n                                }\n                                const mktoEmailFields = document.querySelectorAll('.mktoField.mktoEmailField');\n                                if(mktoEmailFields!==null) {\n                                    mktoEmailFields.forEach(link => {\n                                    link.setAttribute('id', 'mktoEmailField');\n                                    });\n                                }\n                                const mktoSelectFields = document.querySelectorAll('select.mktoField');\n                                if(mktoSelectFields!==null) {\n                                    mktoSelectFields.forEach(link => {\n                                    link.setAttribute('id', 'mktoSelectField');\n                                    });\n                                }\n                                const requiredText = document.createElement('p');\n                                requiredText.classList.add('required');\n                                requiredText.textContent = '*All fields required';\n\n                                const targetElement = document.querySelector('#disclaimer');\n                                if(targetElement!==null) {\n                                    targetElement.appendChild(requiredText);\n                                }\n                            }\n\n                        MktoForms2.loadForm(\"\/\/app-sj07.marketo.com\", \"053-MXJ-131\", 20524, function (form){\n                        MktoForms2.$(\"#formPlaceholder\").append(form.getFormElem());\n                        console.log('form loaded');\n                        marketoPostLoad();\n                        form.onSuccess(function(values, followUpUrl) {\n                                \/\/ Get all elements with the specified classnames\n                                var formWrapper = document.querySelector('.final-plea--form__form-wrapper');\n                                var formDisclaimer = document.querySelector('.final-plea--form__form-disclaimer');\n                                var formSuccess = document.querySelector('.final-plea--form__form-success');\n\n                                \/\/ Add the \"d-none\" classname to the specified elements\n                                formWrapper.classList.add('d-none');\n                                formDisclaimer.classList.add('d-none');\n\n                                \/\/ Remove the \"d-none\" classname from the specified element\n                                formSuccess.classList.remove('d-none');\n\n                                return false;\n                            });\n                        });\n                        <\/script>\n                        <p class=\"required\">All fields required<\/p>\n                    <\/div>\n                    <div class=\"final-plea--form__form-disclaimer\">\n                                            <\/div>\n                    <div class=\"final-plea--form__form-success d-none\">\n                        <div class=\"final-plea--form__form-success-icon\">\n                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 76 76\"><g clip-path=\"url(#a)\"><path fill=\"#fff\" d=\"M21.45 65.4a1 1 0 1 1 0-2 1 1 0 0 1 0 2Zm2-1a.998.998 0 1 1 1.08.91h-.08a1 1 0 0 1-.96-.89l-.04-.02Zm-5.14.69a1 1 0 1 1 .14.01h-.13l-.01-.01Zm8.13-1a1 1 0 0 1 .76-1.19 1 1 0 0 1 1.056 1.512 1 1 0 0 1-.626.438.86.86 0 0 1-.22 0 1 1 0 0 1-.93-.74l-.04-.02Zm-11.17.37a1 1 0 0 1-.71-1.23 1 1 0 1 1 1.93.52 1 1 0 0 1-1 .74 1.084 1.084 0 0 1-.17-.01l-.05-.02Zm14.08-1.09a1 1 0 0 1 1.85-.76 1 1 0 0 1-.54 1.3.901.901 0 0 1-.38.08 1 1 0 0 1-.89-.6l-.04-.02Zm-17 .09a1 1 0 0 1-.55-1.3 1 1 0 0 1 1.3-.55 1 1 0 0 1 .182 1.758 1 1 0 0 1-.562.172.999.999 0 0 1-.4-.06l.03-.02Zm19.78-1.33a1 1 0 0 1 .19-1.4.999.999 0 0 1 1.41.18 1 1 0 0 1-.8 1.61 1 1 0 0 1-.8-.37v-.02Zm-22.6 0a1 1 0 0 1-.36-1.37 1 1 0 1 1 .36 1.36v.01Zm-2.61-1.77a1 1 0 1 1 1.25-1.56 1 1 0 0 1-.197 1.679 1 1 0 0 1-.433.101 1 1 0 0 1-.62-.23v.01Zm-2.3-2.17a1 1 0 0 1 .802-1.661 1 1 0 0 1 .94 1.052 1 1 0 0 1-.332.689 1 1 0 0 1-1.41-.09v.01Zm-1.89-2.56a1 1 0 1 1 1.823-.285 1 1 0 0 1-.453.615 1 1 0 0 1-.51.14 1 1 0 0 1-.86-.48v.01Zm-1.41-2.82a1 1 0 1 1 1.29.58c-.112.04-.23.06-.35.06a1 1 0 0 1-.94-.64Zm-.86-3a1 1 0 0 1 .8-1.17 1 1 0 0 1 1.17.79 1 1 0 0 1-.79 1.17.684.684 0 0 1-.2 0 1 1 0 0 1-.96-.88l-.02.09Zm-.35-3.12a1 1 0 1 1 1 1 1 1 0 0 1-.98-1.09l-.02.09Zm1-2a1 1 0 0 1-.91-1.08 1 1 0 0 1 1.762-.565 1 1 0 0 1 .228.735 1 1 0 0 1-1 .91h-.08Zm.32-3a1 1 0 0 1-.79-1.17 1 1 0 1 1 .96 1.19.62.62 0 0 1-.16-.14l-.01.12Zm.62-2.93a.999.999 0 1 1 .55-1.92 1 1 0 0 1-.31 1.96.839.839 0 0 1-.23-.16l-.01.12Zm.86-2.87a1 1 0 0 1-.385-1.624A1.002 1.002 0 0 1 4.2 35.3a1 1 0 0 1-.94.66 1.07 1.07 0 0 1-.34-.15l-.01.08Zm6.06-1.92a1 1 0 1 1 .237.65 1 1 0 0 1-.227-.81l-.01.16Zm3-.16a1 1 0 1 1 1.21.73c-.08.01-.16.01-.24 0a1 1 0 0 1-.96-.85l-.01.12Zm-5.26.65a1 1 0 0 1-.436-1.6 1 1 0 0 1 1.076-.29 1 1 0 0 1 .62 1.27 1 1 0 0 1-.94.67.86.86 0 0 1-.31-.17l-.01.12Zm8.09-1.64a1.002 1.002 0 0 1 .495-1.595.997.997 0 0 1 1.283 1.061.998.998 0 0 1-.368.674 1 1 0 0 1-.63.23 1 1 0 0 1-.77-.49l-.01.12Zm-10.82.27a1 1 0 0 1-.51-1.32.999.999 0 0 1 1.6-.46 1 1 0 0 1 .26 1.2v.09a1 1 0 0 1-.92.6 1.142 1.142 0 0 1-.42-.23l-.01.12Zm13-2.36a1 1 0 0 1-.616-1.54 1 1 0 1 1 .806 1.57l-.19-.03Zm-15.36-.48a1 1 0 0 1 .73-1.498 1 1 0 0 1 .64 1.858 1 1 0 0 1-.51.13 1 1 0 0 1-.8-.61l-.06.12Zm3.64.14a1 1 0 0 1 .548-1.767 1 1 0 0 1 .976.532 1 1 0 0 1-.124 1.105 1 1 0 0 1-.77.36.94.94 0 0 1-.57-.35l-.06.12Zm2-2.21a1 1 0 0 1 .63-1.541 1 1 0 0 1 1.182.781 1 1 0 0 1-.982 1.2 1 1 0 0 1-.77-.56l-.06.12Zm-6.91-.94a1 1 0 1 1 1.93-.52 1 1 0 0 1-.71 1.22.783.783 0 0 1-.26 0 1 1 0 0 1-.87-.82l-.09.12Zm15.36.4a.999.999 0 0 1 .05-1.42 1 1 0 0 1 1.41 0 .999.999 0 0 1-.05 1.42 1 1 0 0 1-.68.26 1 1 0 0 1-.64-.38l-.09.12Zm-5.89-1a1 1 0 0 1 1.029-1.305 1.001 1.001 0 0 1 .871.695 1 1 0 0 1-.64 1.26 1.118 1.118 0 0 1-.31 0 1 1 0 0 1-.86-.8l-.09.15Zm3.85.25a1 1 0 1 1 1-1 1 1 0 0 1-1 .94v.06ZM-.09 24.05a1 1 0 1 1 1 1A.999.999 0 0 1 0 23.9l-.09.15Zm1.1-2a.999.999 0 0 1-.64-1.27 1 1 0 1 1 .95 1.3 1.102 1.102 0 0 1-.22-.19l-.09.16Zm1.15-2.85a1 1 0 1 1 1.36.39 1 1 0 0 1-.49.13 1 1 0 0 1-.78-.68l-.09.16Z\"\/><path fill=\"#0CD973\" d=\"m35.772 49.81-3.17-1.12 5.5 13.57c.11.283.315.52.58.67l-2.91-13.12ZM39.32 63.07a1.37 1.37 0 0 0 1.18-.6l6-8.7a.773.773 0 0 1 .15-.16l-5.35-1.89-1.98 11.35ZM72.989 11.15l-56.67 28.22a1.37 1.37 0 0 0-.06 2.43l19.87 7 30.1-28.3-24.65 30.22 23.14 8.17a1.37 1.37 0 0 0 1.32-1.1l9-45.15a1.389 1.389 0 0 0-2.05-1.49Z\"\/><\/g><defs><clipPath id=\"a\"><path fill=\"#fff\" d=\"M0 0h76v76H0z\"\/><\/clipPath><\/defs><\/svg>                        <\/div>\n                        <p class=\"body-large\">\n                                                            <h2>Thank you for your inquiry.<\/h2>\n<p class=\"body-large\">A Blackbaud representative will be in touch with you shortly.<\/p>\n<h3>Prefer to chat now?<\/h3>\n<p class=\"body-large\"><a href=\"https:\/\/www.blackbaud.com\/training-support\/chat\">Click here<\/a> if you&#8217;d like to speak directly to a Blackbaud representative, today.<\/p>\n                                                    <\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"top-square\"><\/div>\n    <div class=\"bottom-square\">\n        <div class=\"square-content\"><\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Learn how a treasured museum stayed connected with supporters through an extended closure.<\/p>\n","protected":false},"author":2,"featured_media":24601,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"singular.block.php","meta":{"_acf_changed":false,"footnotes":""},"vertical_tax":[10],"competency":[33,36],"product_tax":[44,66],"region":[114],"class_list":["post-9526","customer-story","type-customer-story","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.9 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Children&#039;s Discovery Museum of San Jose - Blackbaud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Children&#039;s Discovery Museum of San Jose\" \/>\n<meta property=\"og:description\" content=\"Learn how a treasured museum stayed connected with supporters through an extended closure.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose\" \/>\n<meta property=\"og:site_name\" content=\"Blackbaud\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/blackbaud\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-04T13:21:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png\" \/>\n\t<meta property=\"og:image:width\" content=\"743\" \/>\n\t<meta property=\"og:image:height\" content=\"393\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@blackbaud\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose\",\"url\":\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose\",\"name\":\"Children's Discovery Museum of San Jose - Blackbaud\",\"isPartOf\":{\"@id\":\"https:\/\/www.blackbaud.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png\",\"datePublished\":\"2021-06-30T23:26:00+00:00\",\"dateModified\":\"2025-04-04T13:21:41+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#primaryimage\",\"url\":\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png\",\"contentUrl\":\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png\",\"width\":743,\"height\":393},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.blackbaud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Children&#8217;s Discovery Museum of San Jose\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.blackbaud.com\/#website\",\"url\":\"https:\/\/www.blackbaud.com\/\",\"name\":\"Blackbaud\",\"description\":\"The world&#039;s leading cloud software company powering social good.\",\"publisher\":{\"@id\":\"https:\/\/www.blackbaud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.blackbaud.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.blackbaud.com\/#organization\",\"name\":\"Blackbaud\",\"url\":\"https:\/\/www.blackbaud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.blackbaud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/blackbaud.webp\",\"contentUrl\":\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/blackbaud.webp\",\"width\":1200,\"height\":630,\"caption\":\"Blackbaud\"},\"image\":{\"@id\":\"https:\/\/www.blackbaud.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/blackbaud\",\"https:\/\/x.com\/blackbaud\",\"https:\/\/www.linkedin.com\/company\/blackbaud\",\"https:\/\/www.youtube.com\/user\/blackbaudinc\",\"https:\/\/www.instagram.com\/blackbaud\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Children's Discovery Museum of San Jose - Blackbaud","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose","og_locale":"en_US","og_type":"article","og_title":"Children's Discovery Museum of San Jose","og_description":"Learn how a treasured museum stayed connected with supporters through an extended closure.","og_url":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose","og_site_name":"Blackbaud","article_publisher":"https:\/\/www.facebook.com\/blackbaud","article_modified_time":"2025-04-04T13:21:41+00:00","og_image":[{"width":743,"height":393,"url":"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@blackbaud","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose","url":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose","name":"Children's Discovery Museum of San Jose - Blackbaud","isPartOf":{"@id":"https:\/\/www.blackbaud.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#primaryimage"},"image":{"@id":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#primaryimage"},"thumbnailUrl":"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png","datePublished":"2021-06-30T23:26:00+00:00","dateModified":"2025-04-04T13:21:41+00:00","breadcrumb":{"@id":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#primaryimage","url":"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png","contentUrl":"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2021\/06\/Screenshot-2024-12-18-123319.png","width":743,"height":393},{"@type":"BreadcrumbList","@id":"https:\/\/www.blackbaud.com\/customer-stories\/children-s-discovery-museum-of-san-jose#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.blackbaud.com\/"},{"@type":"ListItem","position":2,"name":"Children&#8217;s Discovery Museum of San Jose"}]},{"@type":"WebSite","@id":"https:\/\/www.blackbaud.com\/#website","url":"https:\/\/www.blackbaud.com\/","name":"Blackbaud","description":"The world&#039;s leading cloud software company powering social good.","publisher":{"@id":"https:\/\/www.blackbaud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.blackbaud.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.blackbaud.com\/#organization","name":"Blackbaud","url":"https:\/\/www.blackbaud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.blackbaud.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/blackbaud.webp","contentUrl":"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/blackbaud.webp","width":1200,"height":630,"caption":"Blackbaud"},"image":{"@id":"https:\/\/www.blackbaud.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/blackbaud","https:\/\/x.com\/blackbaud","https:\/\/www.linkedin.com\/company\/blackbaud","https:\/\/www.youtube.com\/user\/blackbaudinc","https:\/\/www.instagram.com\/blackbaud"]}]}},"_links":{"self":[{"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/customer-story\/9526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/customer-story"}],"about":[{"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/types\/customer-story"}],"author":[{"embeddable":true,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/comments?post=9526"}],"version-history":[{"count":3,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/customer-story\/9526\/revisions"}],"predecessor-version":[{"id":25332,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/customer-story\/9526\/revisions\/25332"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/media\/24601"}],"wp:attachment":[{"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/media?parent=9526"}],"wp:term":[{"taxonomy":"vertical_tax","embeddable":true,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/vertical_tax?post=9526"},{"taxonomy":"competency","embeddable":true,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/competency?post=9526"},{"taxonomy":"product_tax","embeddable":true,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/product_tax?post=9526"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/www.blackbaud.com\/wp-json\/wp\/v2\/region?post=9526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}