{"id":9494,"date":"2018-06-05T18:07:00","date_gmt":"2018-06-05T18:07:00","guid":{"rendered":"https:\/\/www.blackbaud.com\/customer-stories\/queens-university-belfast"},"modified":"2025-04-04T10:20:01","modified_gmt":"2025-04-04T14:20:01","slug":"queens-university-belfast","status":"publish","type":"customer-story","link":"https:\/\/www.blackbaud.com\/customer-stories\/queens-university-belfast","title":{"rendered":"Queen&#8217;s University Belfast"},"content":{"rendered":"\n<section class=\"hero hero--customer-story\" id=\"hero--customer-story-block_2f81c1e4fb07e4e11fb48feb479717fa\">\n    <div class=\"hero--customer-story__container has-image\">\n        <div class=\"hero--customer-story__container-diamonds d-none d-md-block\">\n            <div class=\"diamond-top__gradient\"><\/div>\n            <div class=\"diamond-top__green\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-9 col-lg\">\n                    <ul class=\"breadcrumbs list-unstyled\">\n    <li><a href=\"https:\/\/www.blackbaud.com\"><i class=\"fa fa-home\"><\/i><\/a><\/li>\n            <li><a href=\"\/customer-stories\">Customer Stories<\/a><\/li>\n            <\/ul>                <\/div>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-md-5\">\n                    <div class=\"hero--customer-story__container-content\">\n                        <p><span class=\"green-eyebrow\">QUEEN&#8217;S UNIVERSITY BELFAST<\/span><\/p>\n<h2>University&#8217;s Migration to Blackbaud Raiser&#8217;s Edge NXT Expands Technology Options<\/h2>\n                    <\/div>\n                                            <div class=\"hero--customer-story__container-download\">\n                            <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/queen-s-university-belfast-renxt.pdf\" target=\"_blank\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n                            <div class=\"hero--customer-story__container-image\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1919\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2018\/06\/20160902-0053grass-scaled.jpg\" class=\"img-fluid wp-post-image\" alt=\"The University of Queens Belfast campus\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2018\/06\/20160902-0053grass-scaled.jpg 2560w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2018\/06\/20160902-0053grass-300x225.jpg 300w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2018\/06\/20160902-0053grass-1024x768.jpg 1024w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2018\/06\/20160902-0053grass-768x576.jpg 768w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2018\/06\/20160902-0053grass-1536x1151.jpg 1536w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2018\/06\/20160902-0053grass-2048x1535.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                    <\/div>\n                    <\/div>\n    <div class=\"hero--customer-story__vertical-region\">\n        <div class=\"hero--customer-story__vertical-region-diamonds\">\n            <div class=\"diamond-bottom__gradient\"><\/div>\n            <div class=\"diamond-bottom__blue\"><\/div>\n            <div class=\"diamond-bottom__white\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 d-md-flex\">\n                                        <div class=\"hero--customer-story__vertical-region__vertical\">\n                                                    <img decoding=\"async\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/higher-ed.svg\" class=\"img-fluid wp-post-image\" alt=\"\" \/>                            <span class=\"tag\">\n                                Higher Education Institutions                            <\/span>\n                                                <\/div>\n                                                                <div class=\"hero--customer-story__vertical-region__region\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><g stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" clip-path=\"url(#map-pin)\"><path d=\"M12 14a3 3 0 1 0 0-6 3 3 0 0 0 0 6Z\"\/><path d=\"M17.657 16.657 13.414 20.9a2 2 0 0 1-2.827 0l-4.244-4.243a8 8 0 1 1 11.314 0v0Z\"\/><\/g><defs><clipPath id=\"map-pin\"><path fill=\"#fff\" d=\"M0 0h24v24H0z\"\/><\/clipPath><\/defs><\/svg>                                                    <span class=\"tag\">\n                                Europe                            <\/span>\n                                                <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"customer-story-single__content\" id=\"customer-story-single__content-block_4a4e9cbcc839273dd48aed5864741943\">\n    <div class=\"container\">\n        <div class=\"row flex-column-reverse flex-md-row\">\n            <div class=\"col-md-7\">\n                <div class=\"acf-innerblocks-container\">\n<section class=\"lede-quote\" id=\"lede-quote-block_1ce6264743ce9eb341f35580ed52f7d1\">\n                        <div class=\"longform-content-lede-quote__content\">\n                <img decoding=\"async\" class=\"longform-content-lede-quote__content__image\" src=\"https:\/\/www.blackbaud.com\/wp-content\/plugins\/blackbaud-blocks\/blocks\/acf-longform-lede-quote\/\/img\/quote-rectangle.svg\" alt=\"quotes\">\n                <p class=\"body-large\">Something that stood out for us was that <span class=\"blue-highlight\">there are a high percentage of our peer institutions already using Raiser\u2019s Edge NXT<\/span>, and we liked the fact there is a forward-looking roadmap for the product. \u201d<\/p>\n            <\/div>\n                            <div class=\"longform-content-lede-quote__name\">\n                Jonathan Doonan            <\/div>\n                            <div class=\"longform-content-lede-quote__organization\">\n                <i>Development Services Manager, Queen&#8217;s University Belfast<\/i>            <\/div>\n            <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_a7af870a2ed7138c11c4f5a42acb725c\">\n            <p class=\"body-medium\">Queen\u2019s University Belfast (QUB) is one of the leading universities in the UK and Ireland. Founded in 1845 as Queen\u2019s College Belfast, it became an independent university in 1908. Today, QUB is ranked 43 in the world in the Times Higher Education Impact Ranking 2021 and is a member of the Russell Group of UK research intensive universities, combining\u00a0excellence in research and education with a student-centred ethos.<\/p>\n<p class=\"body-medium\">A Blackbaud customer since 2001, the university recently migrated to Blackbaud Raiser\u2019s Edge NXT\u00ae to take their fundraising and relationship management system to the cloud, enabling them access from anywhere with a secure internet connection. We learned more about the reasons behind the change and the impact from QUB Development Services Manager Jonathan Doonan.<\/p>\n    <\/section>\n\n<section class=\"longform-content-qa\" id=\"longform-content-qa-block_ba40ea0e3819a7d07bbda88cbd0b908c\">\n        <div class=\"longform-content-qa__wrapper\">\n                                                                    <div class=\"longform-content-qa__wrapper__info\">\n                                                    <div class=\"longform-content-qa__wrapper__info__question\">\n                                <div class=\"longform-content-qa__wrapper__info__question__symbol\">Q:<\/div><h5>Why did you make the decision to move to the cloud?<\/h5>\n                            <\/div>    \n                                                                            <div class=\"longform-content-qa__wrapper__info__answer\">\n                            <div class=\"longform-content-qa__wrapper__info__answer__symbol\">A:<\/div><p class=\"body-medium\">In early 2020, we had started to discuss our plans to move to the cloud with the team at Blackbaud. At the time we were using Raiser\u2019s Edge 7\u00ae, and we had three servers running 24\/7 which were hosted in-house. It was a very good system and had been reliable, but it was an ageing hardware, and we knew that the clock was ticking. We would either have to spend the money to upgrade the hardware or explore moving to Raiser\u2019s Edge NXT, hosted in the cloud.<\/p>\n<p class=\"body-medium\">However, there were other contributing factors that made us realise that moving to the cloud would be the best solution\u2014for example, our database team was a team of only two, and the sheer amount of server maintenance was getting more onerous. There was also the issue of cyber security and making certain we were up to date\u2014it was giving us a lot of pain points and extra work.<\/p>\n<p class=\"body-medium\">Our Information Services Directorate were having to complete nightly backups, and should the system have gone down, new hardware would have been required, which would have taken a couple of weeks to get back up and running. In short, we were very ready to migrate to Raiser\u2019s Edge NXT.<\/p>\n<p class=\"body-medium\">However, what we didn\u2019t expect is that we would be undertaking this huge digital transformation project during a global pandemic brought on by COVID-19. When the lockdown began, staff had to start working from home\u2014and the need for the project became even more apparent.<\/p>\n                            <\/div>    \n                                                <\/div>\n                                                        <div class=\"longform-content-qa__wrapper__info\">\n                                                    <div class=\"longform-content-qa__wrapper__info__question\">\n                                <div class=\"longform-content-qa__wrapper__info__question__symbol\">Q:<\/div><h5>Why did you choose Blackbaud Raiser\u2019s Edge NXT?<\/h5>\n                            <\/div>    \n                                                                            <div class=\"longform-content-qa__wrapper__info__answer\">\n                            <div class=\"longform-content-qa__wrapper__info__answer__symbol\">A:<\/div><p class=\"body-medium\">We initially considered a range of options. First, we thought about adapting a custom in-house CRM\u2014this option was dismissed due to the lack of in-house computer programming and testing resource required. We also thought about purchasing an out of the box CRM, however, although there are many products on the market, they are not tailored to higher education philanthropy. Plus, we knew that migrating existing reporting to a different platform would require a huge amount of re-engineering.<\/p>\n<p class=\"body-medium\">Our preferred option, was to upgrade to Raiser\u2019s Edge NXT. It\u2019s built with the needs of a higher education organisation in mind, with out of the box functionality, and as we were already Raiser\u2019s Edge users, we had the capability in place with our previous system.<\/p>\n<p class=\"body-medium\">Something that stood out for us was that there are a high percentage of our peer institutions already using Raiser\u2019s Edge NXT, and we liked the fact there is a forward-looking roadmap for the product.<\/p>\n                            <\/div>    \n                                                <\/div>\n                                                        <div class=\"longform-content-qa__wrapper__info\">\n                                                    <div class=\"longform-content-qa__wrapper__info__question\">\n                                <div class=\"longform-content-qa__wrapper__info__question__symbol\">Q:<\/div><h5>How did you find the migration process?<\/h5>\n                            <\/div>    \n                                                                            <div class=\"longform-content-qa__wrapper__info__answer\">\n                            <div class=\"longform-content-qa__wrapper__info__answer__symbol\">A:<\/div><p class=\"body-medium\">We were very involved with the planning and working with the Blackbaud team to agree how and when we would move to Raiser\u2019s Edge NXT. The great thing about the system is that the Blackbaud team is able to do numerous test runs where you actually set up a test environment, known as a \u201csand pit,\u201d prior to going live. This gave us a lot of confidence and reassurance, and we had been through the entire process twice before going live with Raiser\u2019s Edge NXT in January 2021.<\/p>\n<p class=\"body-medium\">For the actual implementation, we had everyone choreographed down to the last minute, so we knew exactly where they should be and what they should be doing. This was a huge migration, and it wasn\u2019t to be taken lightly. With this amount of data, you can never predict how long it will take. But because we were so prepared and had liaised so closely with Blackbaud, going live was a great success.<\/p>\n<p class=\"body-medium\">Everything went so smoothly, and it was all due to the careful planning and the team at Blackbaud who had been through this many times before with other similar organisations.<\/p>\n                            <\/div>    \n                                                <\/div>\n                                                        <div class=\"longform-content-qa__wrapper__info\">\n                                                    <div class=\"longform-content-qa__wrapper__info__question\">\n                                <div class=\"longform-content-qa__wrapper__info__question__symbol\">Q:<\/div><h5>How has Blackbaud Raiser\u2019s Edge NXT helped to shape your future plans?<\/h5>\n                            <\/div>    \n                                                                            <div class=\"longform-content-qa__wrapper__info__answer\">\n                            <div class=\"longform-content-qa__wrapper__info__answer__symbol\">A:<\/div><p class=\"body-medium\">Up until now, the only areas of the university that had access to the CRM were Finance and Development and Alumni Relations, but since we implemented Raiser\u2019s Edge NXT, we have also rolled it out to the Vice Chancellor\u2019s Office. This is a big and positive change for us, and we have more plans to carry out an institutional rollout.<\/p>\n<p class=\"body-medium\">The way Raiser\u2019s Edge NXT is set up means we are able to configure specific views, so we can provide the access each department needs, and that gives us more control over its use.<\/p>\n<p class=\"body-medium\">We are now working on our five-year plan and looking at what we need in terms of technology. Having Raiser\u2019s Edge NXT opens up a lot of options for us, as Blackbaud has a fantastic partner marketplace and there are lots of tools available that can easily be integrated to give us more functionality. To have a company come in and say, \u2018We\u2019re fully integrated with your product\u2019, we know that means no messing about and no data loss, and that\u2019s priceless for us.<\/p>\n                            <\/div>    \n                                                <\/div>\n                                                        <div class=\"longform-content-qa__wrapper__info\">\n                                                    <div class=\"longform-content-qa__wrapper__info__question\">\n                                <div class=\"longform-content-qa__wrapper__info__question__symbol\">Q:<\/div><h5>Do you have any advice for other organisations thinking of moving to the cloud?<\/h5>\n                            <\/div>    \n                                                                            <div class=\"longform-content-qa__wrapper__info__answer\">\n                            <div class=\"longform-content-qa__wrapper__info__answer__symbol\">A:<\/div><p class=\"body-medium\">I would say don\u2019t underestimate how dramatic the change will be. It will provide you with lots of opportunities, but there is a lot of work to do. With\u00a0good planning and the team at Blackbaud, who know what they\u2019re doing, it can easily be done.<\/p>\n                            <\/div>    \n                                                <\/div>\n                                    <\/div>\n    <\/section>\n\n<section class=\"pull-quote pull-quote__top-bottom white-bg\" id=\"pull-quote-block_332e3f826b6ac9ca34c698008a886e0d\">\n    <div class=\"pull-quote__wrapper\">\n                <div class=\"pull-quote__wrapper-content\">\n            <div class=\"pull-quote__wrapper-quote\">\n                <h4 class=\"h5\">\u201cEverything went so smoothly, and it was all due to the careful planning and the team at Blackbaud\u201d <\/h4>\n            <\/div>\n            <div class=\"pull-quote__wrapper-name\">\n                Jonathan Doonan            <\/div>\n                            <div class=\"pull-quote__wrapper-role\">\n                    Development Services Manager,                <\/div>\n                                        <div class=\"pull-quote__wrapper-organization\">\n                    Queen\u2019s University Belfast                 <\/div>\n                    <\/div>\n    <\/div>\n    <\/section>\n<\/div>\n                                    <div class=\"customer-story-single__content-download\">\n                        <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/queen-s-university-belfast-renxt.pdf\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                    <\/div>\n                            <\/div>\n            <div class=\"col-md-5 col-lg-4 offset-lg-1\">\n                                <div class=\"customer-story-single__sidebar has-image\">\n                                            <div class=\"customer-story-single__sidebar-logo\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/custlogo_queens-university-belfast.jpg\" class=\"img-fluid\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/custlogo_queens-university-belfast.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/custlogo_queens-university-belfast-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                        <\/div>\n                                        <div class=\"customer-story-single__sidebar-content\">\n                        <h5>Queen&#8217;s University Belfast<\/h5>\n                                                                            <h6>Powered by<\/h6>\n                            <div class=\"customer-story-single__sidebar-products\">\n                                <ul class=\"list-unstyled\">\n                                                                                <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/products\/blackbaud-raisers-edge-nxt\">\n                                                    Blackbaud Raiser&#039;s Edge NXT                                                <\/a>\n                                            <\/li>\n                                                                        <\/ul>\n                            <\/div>\n                                            <\/div>\n                                                                <div class=\"customer-story-single__sidebar-cta\">\n                            <a id=\"CSChat\" href=\"#\">\n                                Talk to Us                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"related-customer-stories white-bg\" id=\"related-customer-stories-block_903b41569ff17b391bb4c9c326a1d4a2\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                <div class=\"related-customer-stories__heading\">\n                    <h2 class=\"h3\">More Stories Like This<\/h2>\n                <\/div>\n                <div class=\"row\">\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"600\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/09\/imageedit_2_9822560297.jpg\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/09\/imageedit_2_9822560297.jpg 600w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/09\/imageedit_2_9822560297-300x300.jpg 300w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/09\/imageedit_2_9822560297-150x150.jpg 150w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Fundraising                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Texas Southern University<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/texas-southern-university\">Texas Southern University<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/06\/UCC-Logo.jpg\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/06\/UCC-Logo.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/06\/UCC-Logo-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Fundraising                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>University College Cork<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/university-college-cork\">University College Cork<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/04\/UMD_logo_250px.jpg\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/04\/UMD_logo_250px.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/04\/UMD_logo_250px-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Fundraising                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>University of Maryland<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/university-of-maryland\">The University of Maryland<\/a>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n                <div class=\"row\">\n                    <div class=\"col-12\">\n                        <div class=\"related-customer-stories__all-link\">\n                            <a class=\"cta-text-arrow-underline\" href=\"\">See All Stories<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"final-plea final-plea--form final-plea--form-dark-blue-green\" id=\"final-plea-block_a3f98b35f1dc6a9a26d2a59743605363\">\n    <div class=\"diamond-container\">\n        <div class=\"container\">\n            <div class=\"stack-squares\">\n                <div class=\"smaller\"><\/div>\n                <div class=\"larger\"><\/div>\n            <\/div>\n            <div class=\"right-square\"><\/div>\n            <div class=\"row\">\n                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