{"id":9324,"date":"2021-03-11T22:05:00","date_gmt":"2021-03-11T22:05:00","guid":{"rendered":"https:\/\/www.blackbaud.com\/customer-stories\/amerihealth-caritas"},"modified":"2025-01-22T22:07:51","modified_gmt":"2025-01-23T03:07:51","slug":"amerihealth-caritas","status":"publish","type":"customer-story","link":"https:\/\/www.blackbaud.com\/customer-stories\/amerihealth-caritas","title":{"rendered":"AmeriHealth Caritas"},"content":{"rendered":"\n<section class=\"hero hero--customer-story\" id=\"hero--customer-story-block_8efa58fb8e66651db2bffbb35a6a7433\">\n    <div class=\"hero--customer-story__container has-image\">\n        <div class=\"hero--customer-story__container-diamonds d-none d-md-block\">\n            <div class=\"diamond-top__gradient\"><\/div>\n            <div class=\"diamond-top__green\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-9 col-lg\">\n                    <ul class=\"breadcrumbs list-unstyled\">\n    <li><a href=\"https:\/\/www.blackbaud.com\"><i class=\"fa fa-home\"><\/i><\/a><\/li>\n            <li><a href=\"\/customer-stories\">Customer Stories<\/a><\/li>\n            <\/ul>                <\/div>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-md-5\">\n                    <div class=\"hero--customer-story__container-content\">\n                        <p><span class=\"green-eyebrow\">AmeriHealth Caritas<\/span><\/p>\n<h2>Utilizing YourCause Platform Enhances Employee Engagement for AmeriHealth Caritas<\/h2>\n                    <\/div>\n                                            <div class=\"hero--customer-story__container-download\">\n                            <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/amerihealth-caritas-case-study-updated.pdf\" target=\"_blank\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n                            <div class=\"hero--customer-story__container-image\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/amerihealthcaritas_taglinergb.png\" class=\"img-fluid wp-post-image\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/amerihealthcaritas_taglinergb.png 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/amerihealthcaritas_taglinergb-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                    <\/div>\n                    <\/div>\n    <div class=\"hero--customer-story__vertical-region\">\n        <div class=\"hero--customer-story__vertical-region-diamonds\">\n            <div class=\"diamond-bottom__gradient\"><\/div>\n            <div class=\"diamond-bottom__blue\"><\/div>\n            <div class=\"diamond-bottom__white\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 d-md-flex\">\n                                        <div class=\"hero--customer-story__vertical-region__vertical\">\n                                                    <img decoding=\"async\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/companies.svg\" class=\"img-fluid wp-post-image\" alt=\"\" \/>                            <span class=\"tag\">\n                                Companies                            <\/span>\n                                                <\/div>\n                                                                <div class=\"hero--customer-story__vertical-region__region\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><g stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" clip-path=\"url(#map-pin)\"><path d=\"M12 14a3 3 0 1 0 0-6 3 3 0 0 0 0 6Z\"\/><path d=\"M17.657 16.657 13.414 20.9a2 2 0 0 1-2.827 0l-4.244-4.243a8 8 0 1 1 11.314 0v0Z\"\/><\/g><defs><clipPath id=\"map-pin\"><path fill=\"#fff\" d=\"M0 0h24v24H0z\"\/><\/clipPath><\/defs><\/svg>                                                    <span class=\"tag\">\n                                North America                            <\/span>\n                                                <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"customer-story-single__content\" id=\"customer-story-single__content-block_3592905d99869a179ee96fc033bbce3e\">\n    <div class=\"container\">\n        <div class=\"row flex-column-reverse flex-md-row\">\n            <div class=\"col-md-7\">\n                <div class=\"acf-innerblocks-container\">\n<section class=\"lede-paragraph\" id=\"lede-paragraph-block_3eec9721a1288615b001b389f8fe1159\">\n    <div class=\"lede-paragraph__heading\">\n        <span class=\"tag\">\n            Overview        <\/span>\n    <\/div>\n    <p class=\"body-large\">\n        AmeriHealth Caritas provides responsible managed care\r\nsolutions, including Medicaid, Medicare and behavioral\r\nhealth organization dedicated to redefining the health\r\ncare industry.    <\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_8d29781bae1a2ffd1c8a14e1153197ee\">\n            <p class=\"body-medium\">AmeriHealth Caritas is a Medicaid managed care company providing access to health care services for 5.7 million people in 17 states and the District of Columbia. For more than 35 years, the company has put the needs of its<br \/>\nmembers &#8211; individuals and families who are poor, sick and underserved &#8211; at the heart of its work each day. The talent, passion and commitment of 6,200 associates (employees) across the country to improve the communities where the company\u2019s members live and work is palpable.<\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_8365be3633db4e2ed8df0cefcf2a2d1d\">\n            <h3>Goals<\/h3>\n<p class=\"body-medium\">Since Medicaid expansion was enacted, AmeriHealth Caritas has grown<br \/>\nat lightning speed. The company\u2019s vision for 2020 includes a laser focus<br \/>\non growth, and the need for a formalized volunteer program rooted<br \/>\nin accountability and measurable outcomes became necessary. It was<br \/>\nincreasingly important for community and government stakeholders to<br \/>\nrequire their partners to demonstrate a commitment to social responsibility<br \/>\nand social determinants of health.<\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_830558035f8842cc2ef6d52d5abec698\">\n            <h3>Program Strategy<\/h3>\n<p class=\"body-medium\">To align volunteerism with these goals, the Community Investment team did<br \/>\nthe following:<\/p>\n<p class=\"body-medium\">\u2022 Formalized volunteerism with the Care Crew program and invested inthe<br \/>\nYourCause portal to capture hours.<\/p>\n<p class=\"body-medium\">\u2022 Engaged a national committee of volunteer leads in each market tosupport<br \/>\nCare Crew.<\/p>\n<p class=\"body-medium\">\u2022 Developed a strategy that aligned with the company\u2019s vision, growthand<br \/>\nperformance goals.<\/p>\n<p class=\"body-medium\">\u2022 Identified service, inclusiveness and transparency as critical to a<br \/>\nprofessional Community Investment brand.<\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_7a862e61e5f898f492a653b578b0a10b\">\n            <h3>Care Crew<\/h3>\n<p class=\"body-medium\">The Care Crew program launched formally in 2017. The priority was to create<br \/>\ngreater awareness around social responsibility, and accelerate attendance<br \/>\nand participation in volunteerism. With the team\u2019s outreach and engagement<br \/>\nefforts, Community Investment collectively formed more than 700 partnerships<br \/>\nand approximately 68,248 hours of volunteerism through the YourCause portal.<br \/>\nCare Crew fast became a win-win: it increased associate engagement,<br \/>\npositioned volunteerism as a national program, and enhanced the AmeriHealth<br \/>\nCaritas reputation in the communities we serve.<\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_1bc2f7d4c7e858d286b47dc2e21282b0\">\n            <h3>Impact<\/h3>\n<p class=\"body-medium\">In 2018, the company\u2019s leadership recognized community investment as an<br \/>\nAnnual Operating plan Goal (AOPB) with the expectation that 25 percent<br \/>\nof associates log four or more hours of volunteer time in YourCause portal<br \/>\nto achieve target. In 2018, AmeriHealth Caritas and Community Investment<br \/>\nexceeded this expectation and surpassing their goal &#8211; with 47% or employees<br \/>\nlogging four or more hours.<\/p>\n<p class=\"body-medium\">\n\u2022 54 percent of associates recorded 38,798 volunteer hours.<\/p>\n<p class=\"body-medium\">\n\u2022 3,429 volunteer projects.<\/p>\n<p class=\"body-medium\">\n\u2022 400 hours volunteered by one associate.<\/p>\n<p class=\"body-medium\">\n\u2022 $957,934 estimated monetary value of volunteering<\/p>\n    <\/section>\n\n<section class=\"in-story-fact\" id=\"in-story-fact-block_6f967461d011eb98f83acfe11288d1b7\">\n            <div class=\"in-story-fact__wrapper\">\n                    <div class=\"in-story-fact__item w-lg-50\">\n                <h3>\n                    <mark>54%<\/mark>\n                <\/h3>\n                <p class=\"body-large\">Employee Participation in Volunteering Campaign<\/p>\n            <\/div>\n                    <div class=\"in-story-fact__item w-lg-50\">\n                <h3>\n                    <mark>+700<\/mark>\n                <\/h3>\n                <p class=\"body-large\">Community Organizations Impacted through YourCause Portal in 2018<\/p>\n            <\/div>\n                    <div class=\"in-story-fact__item w-lg-50\">\n                <h3>\n                    <mark>+957K<\/mark>\n                <\/h3>\n                <p class=\"body-large\">Estimated Value Added to Communities through Volunteering in 2018<\/p>\n            <\/div>\n            <\/div>\n        <\/section>\n<\/div>\n                                    <div class=\"customer-story-single__content-download\">\n                        <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/amerihealth-caritas-case-study-updated.pdf\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                    <\/div>\n                            <\/div>\n            <div class=\"col-md-5 col-lg-4 offset-lg-1\">\n                                <div class=\"customer-story-single__sidebar has-image\">\n                                            <div class=\"customer-story-single__sidebar-logo\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/amerihealthcaritas_taglinergb.png\" class=\"img-fluid\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/amerihealthcaritas_taglinergb.png 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/amerihealthcaritas_taglinergb-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                        <\/div>\n                                        <div class=\"customer-story-single__sidebar-content\">\n                        <h5>AmeriHealth Caritas<\/h5>\n                                                                            <h6>Powered by<\/h6>\n                            <div class=\"customer-story-single__sidebar-products\">\n                                <ul class=\"list-unstyled\">\n                                                                                <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/products\/blackbaud-yourcause-csrconnect\">\n                                                    Blackbaud&#039;s YourCause CSRConnect                                                <\/a>\n                                            <\/li>\n                                                                        <\/ul>\n                            <\/div>\n                                            <\/div>\n                                                                <div class=\"customer-story-single__sidebar-cta\">\n                            <a id=\"CSChat\" href=\"#\">\n                                Talk to Us                            <\/a>\n   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icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/vizient-r-250x250-1.png 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/vizient-r-250x250-1-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Corporate Social Responsibility (CSR)                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Vizient<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" 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class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Corporate Social Responsibility (CSR)                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Prime<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/prime\">Prime<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" 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representative, today.<\/p>\n                                                    <\/p>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"top-square\"><\/div>\n    <div class=\"bottom-square\">\n        <div class=\"square-content\"><\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Find out how the AmeriHealth Caritas Volunteer Program utilized community partnerships and the YourCause platform to engage a national workforce on a focused and similar cause.<\/p>\n","protected":false},"author":2,"featured_media":9326,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"singular.block.php","meta":{"_acf_changed":false,"footnotes":""},"vertical_tax":[12],"competency":[41],"product_tax":[87],"region":[114],"class_list":["post-9324","customer-story","type-customer-story","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is 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