{"id":9255,"date":"2023-01-03T15:22:00","date_gmt":"2023-01-03T15:22:00","guid":{"rendered":"https:\/\/www.blackbaud.com\/customer-stories\/preble-street"},"modified":"2025-03-31T12:07:53","modified_gmt":"2025-03-31T16:07:53","slug":"preble-street","status":"publish","type":"customer-story","link":"https:\/\/www.blackbaud.com\/customer-stories\/preble-street","title":{"rendered":"Preble Street"},"content":{"rendered":"\n<section class=\"hero hero--customer-story\" id=\"hero--customer-story-block_34ff70a77c21aec568bc5a106105ae46\">\n    <div class=\"hero--customer-story__container has-image\">\n        <div class=\"hero--customer-story__container-diamonds d-none d-md-block\">\n            <div class=\"diamond-top__gradient\"><\/div>\n            <div class=\"diamond-top__green\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-9 col-lg\">\n                    <ul class=\"breadcrumbs list-unstyled\">\n    <li><a href=\"https:\/\/www.blackbaud.com\"><i class=\"fa fa-home\"><\/i><\/a><\/li>\n            <li><a href=\"\/customer-stories\">Customer Stories<\/a><\/li>\n            <\/ul>                <\/div>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-md-5\">\n                    <div class=\"hero--customer-story__container-content\">\n                        <p><span class=\"green-eyebrow\">Preble Street<\/span><\/p>\n<h2>Configurable Software Capabilities Enable Automations for Smoother Operations, Fund-Securing Strategies<\/h2>\n                    <\/div>\n                                            <div class=\"hero--customer-story__container-download\">\n                            <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/preble-street-customer-spotlight-story.pdf\" target=\"_blank\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n                            <div class=\"hero--customer-story__container-image\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"747\" height=\"496\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/01\/Screenshot-2024-12-26-092132.png\" class=\"img-fluid wp-post-image\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/01\/Screenshot-2024-12-26-092132.png 747w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/01\/Screenshot-2024-12-26-092132-300x199.png 300w\" sizes=\"auto, (max-width: 747px) 100vw, 747px\" \/>                    <\/div>\n                    <\/div>\n    <div class=\"hero--customer-story__vertical-region\">\n        <div class=\"hero--customer-story__vertical-region-diamonds\">\n            <div class=\"diamond-bottom__gradient\"><\/div>\n            <div class=\"diamond-bottom__blue\"><\/div>\n            <div class=\"diamond-bottom__white\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 d-md-flex\">\n                                        <div class=\"hero--customer-story__vertical-region__vertical\">\n                                                    <img decoding=\"async\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/nonprofits.svg\" class=\"img-fluid wp-post-image\" alt=\"\" \/>                            <span class=\"tag\">\n                                Nonprofit Organizations                            <\/span>\n                                                <\/div>\n                                                                <div class=\"hero--customer-story__vertical-region__region\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><g stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" clip-path=\"url(#map-pin)\"><path d=\"M12 14a3 3 0 1 0 0-6 3 3 0 0 0 0 6Z\"\/><path d=\"M17.657 16.657 13.414 20.9a2 2 0 0 1-2.827 0l-4.244-4.243a8 8 0 1 1 11.314 0v0Z\"\/><\/g><defs><clipPath id=\"map-pin\"><path fill=\"#fff\" d=\"M0 0h24v24H0z\"\/><\/clipPath><\/defs><\/svg>                                                    <span class=\"tag\">\n                                North America                            <\/span>\n                                                <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"customer-story-single__content\" id=\"customer-story-single__content-block_1a29d32e618ba0f77de1eda0f7580a14\">\n    <div class=\"container\">\n        <div class=\"row flex-column-reverse flex-md-row\">\n            <div class=\"col-md-7\">\n                <div class=\"acf-innerblocks-container\">\n<section class=\"lede-quote\" id=\"lede-quote-block_4eda1850e37aa10045a62f3c53c3d45c\">\n                        <div class=\"longform-content-lede-quote__content\">\n                <img decoding=\"async\" class=\"longform-content-lede-quote__content__image\" src=\"https:\/\/www.blackbaud.com\/wp-content\/plugins\/blackbaud-blocks\/blocks\/acf-longform-lede-quote\/\/img\/quote-rectangle.svg\" alt=\"quotes\">\n                <p class=\"body-medium body-large\"><span class=\"blue-highlight\">\u201cWhen we take that administrative burden off staff,<\/span> they are able to engage in more creative problem solving.<\/p>\n            <\/div>\n                            <div class=\"longform-content-lede-quote__name\">\n                Nicole Holt            <\/div>\n                            <div class=\"longform-content-lede-quote__organization\">\n                <i> Data Systems Project Manager, Preble Street<\/i>            <\/div>\n            <\/section>\n\n<section class=\"lede-paragraph\" id=\"lede-paragraph-block_df49de837486254508d0b886c5c224a2\">\n    <div class=\"lede-paragraph__heading\">\n        <span class=\"tag\">\n            Overview        <\/span>\n    <\/div>\n    <p class=\"body-large\">\n        Nicole Holt has long supported Preble Street\u2019s efforts to serve Maine\u2019s vulnerable residents\r\nthrough her work for the nonprofit\u2019s development team, which relies on Blackbaud Raiser\u2019s Edge\r\nNXT\u2014the leading solution for fundraising and relationship management. Now, Holt extends\r\nRaiser\u2019s Edge NXT\u2019s configurable capabilities through connectors to Microsoft Power Automate,\r\nbuilding automations that allow Preble Street to operate more effectively\u2014a Blackbaud-supported\r\npower move that\u2019s also shaping her career.     <\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_3db69877ffc1a6af052d85ae0ac0e48f\">\n            <h3>Preble Street automates critical processes<br \/>\nto secure funding in more strategic ways<\/h3>\n<p class=\"body-medium\">Preble Street responds to crises of homelessness, housing scarcity, hunger,<br \/>\nand poverty in Maine through its shelters, street outreach, emergency<br \/>\nfood initiatives, health services, anti-human-trafficking services, and other<br \/>\npartnerships and programs. \u201cIt\u2019s a constantly adapting environment to<br \/>\nmake sure we are giving people what they need,\u201d said Data Systems Project<br \/>\nManager Nicole Holt, who has been on staff at the Portland-based nonprofit<br \/>\nfor a dozen years.<\/p>\n<p class=\"body-medium\">\nWhen Preble Street delivers vital services, the results are transformative.<br \/>\n\u201cMy life changed from being completely homeless, sleeping in a tent, and<br \/>\nliving in chaos from moment to moment to maintaining my recovery and<br \/>\nhaving a steady place to stay,\u201d one Portland resident recently shared of his<br \/>\nexperience with Preble Street\u2019s Homeless Opioid User Service Engagement<br \/>\n(HOUSE) program.<\/p>\n<p class=\"body-medium\">\nThe nonprofit couldn\u2019t provide these life-changing programs and services<br \/>\nwithout the fundraising and grant funding that Holt supports, so she applies<br \/>\nthe same spirit of adaptation that drives the nonprofit\u2019s frontline initiatives<br \/>\nto her behind-the-scenes work. In recent years, she has drawn even more<br \/>\non the extensibility of Blackbaud Raiser\u2019s Edge NXT by using its Certified<br \/>\nConnectors to the Microsoft Power Platform to build automations that make<br \/>\nworkflows hyper-specific to Preble Street\u2019s needs.<\/p>\n<p class=\"body-medium\">\nThese workflows enable new possibilities, including processes that help<br \/>\nPreble Street connect more personally with volunteers who have high<br \/>\ncapacity for giving. \u201cOnce we saw how powerful the tool was when used<br \/>\nwith Raiser\u2019s Edge NXT, it was pretty eye-opening,\u201d Holt said.<\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_c46368790d3aefcf23706a2848612672\">\n            <h3>Game-changing Workflow Improvements<\/h3>\n<p class=\"body-medium\">Holt started without a background in software development or coding<br \/>\nwhen she began exploring how to use the Microsoft Power Platform, which<br \/>\nincludes the dynamic workflow automation capabilities of Microsoft Power<br \/>\nAutomate. But she has drawn on Blackbaud\u2019s helpful community of support,<br \/>\nwhich has enabled her to build skill and expertise.<\/p>\n<p class=\"body-medium\">\nRaiser\u2019s Edge NXT users can easily access templates and tutorials through<br \/>\nBlackbaud\u2019s free Microsoft Power Platform resource library and the peerdriven Blackbaud Community, which features an engaged Microsoft Power<br \/>\nPlatform user group that Holt contributes to and also looks to for advice<br \/>\nand inspiration.<\/p>\n<p class=\"body-medium\">\nHolt got started during the early months of the pandemic, when Preble<br \/>\nStreet\u2019s development director encouraged her to join the Blackbaud\u2019s<br \/>\nAccelerator classes, which are now available on demand. Preble Street was<br \/>\nin the thick of COVID response and had paused a capital campaign to steer<br \/>\ngiving to pressing needs. \u201cWe had such a surge in donor activity that we<br \/>\nreally were capping out our ability to effectively process things.\u201d<\/p>\n<p class=\"body-medium\">\nTo streamline, she introduced an automated daily large-gift reporting<br \/>\nprocess adapted from free Blackbaud resources. The process alerts staff<br \/>\nwhen major gifts arrive so they know to start next steps in stewardship. \u201cIt<br \/>\nwas a game-changer for us. Once we had that first workflow, with that really<br \/>\nsimple overnight gift digest email that goes out to the right people, we were<br \/>\nable to see the value &#8230; and expand on that.\u201d<\/p>\n<p class=\"body-medium\">\nShe estimates that the gift digest can save staff up to an hour of work a day,<br \/>\nor about five hours a week, and a recent automated workflow that links critical<br \/>\ngift documentation stored in Microsoft\u2019s SharePoint to Raiser\u2019s Edge NXT<br \/>\nrecords can save a similar number of hours. Staff, in turn, can direct that time<br \/>\nto more strategic work. \u201cWhen we take that administrative burden off staff,<br \/>\nthey are able to engage in more creative problem solving,\u201d Holt explained.<\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_a66418197ad25d5d1e9052b5d30c7468\">\n            <h3>Committed to Supporting Each Other<\/h3>\n<p class=\"body-medium\">In two and a half years, with the support of the Blackbaud Community and a<br \/>\ngrowing set of Blackbaud resources, including Skills Labs posted on YouTube<br \/>\nfrom the Blackbaud Developers\u2019 Conference, Holt has already introduced 20<br \/>\nor so automated business processes to Preble Street. And as her strategic role<br \/>\nin process improvement has evolved, she has expanded her efforts to include<br \/>\ndepartments beyond the development team.<\/p>\n<p class=\"body-medium\">\nSome of the automations create administrative efficiencies. Some promote<br \/>\ndata hygiene. And some allow Preble Street staff who do not have direct<br \/>\naccess to Raiser\u2019s Edge NXT to provide information that flows directly into<br \/>\nthe platform\u2019s records for the purposes of tracking mission-critical grant<br \/>\nprojects. Holt\u2019s colleagues welcome the improvements: Preble Street\u2019s grants<br \/>\nteam has credited her process automations with helping them achieve their<br \/>\nfunding goals.<\/p>\n<p class=\"body-medium\">\nIt was a grants project management workflow she created for Preble Street<br \/>\nand shared with Blackbaud Community that earned her the Community<br \/>\nAward at the Blackbaud Developers\u2019 Conference. For her contributions,<br \/>\nshe received an innovation grant award that allowed Preble Street to<br \/>\npartner with a Blackbaud Power Platform expert on a complex automation<br \/>\nthat ties into VolunteerHub, a Blackbaud partner that supports volunteer<br \/>\nmanagement and coordination.<\/p>\n<p class=\"body-medium\">\nThe integration of VolunteerHub with Blackbaud Raiser\u2019s Edge NXT and<br \/>\nBlackbaud\u2019s ResearchPoint already allowed Preble Street to pinpoint<br \/>\nvolunteers who are or could be high-capacity donors. The added<br \/>\nautomation allows Preble Street staff to determine ahead of time when and<br \/>\nwhere those volunteers will be on-site and use this advance knowledge to<br \/>\narrange additional cultivation efforts. The template is available free and<br \/>\nopen-sourced for anyone else who wishes to use it as a starting place for<br \/>\ntheir own process improvement projects.<\/p>\n<p class=\"body-medium\">\nHolt pointed back to the Blackbaud Accelerator course, the library of<br \/>\nresources, and the camaraderie of the Blackbaud Community, which<br \/>\nconnects representatives of many social good organizations, for making it<br \/>\nall possible.<\/p>\n<p class=\"body-medium\">\n\u201cThere\u2019s so much democratization of information in the Blackbaud<br \/>\nCommunity. There aren\u2019t gatekeepers. Everyone is just committed to helping<br \/>\nfolks out,\u201d she said. \u201cI can\u2019t tell you how happy I am that I took the time to<br \/>\nengage with the Blackbaud Community and with the learning. It gave me<br \/>\nthe space to think about things in a different way.&#8221;<\/p>\n    <\/section>\n\n<section class=\"pull-quote pull-quote__top-bottom white-bg\" id=\"pull-quote-block_f977b943d2d953e6f253c22a037aa29e\">\n    <div class=\"pull-quote__wrapper\">\n                <div class=\"pull-quote__wrapper-content\">\n            <div class=\"pull-quote__wrapper-quote\">\n                <h4 class=\"h5\">\u201cThere\u2019s so much democratization of information in the Blackbaud Community. There aren\u2019t gatekeepers. Everyone is just committed to helping folks out.\u201d<\/h4>\n            <\/div>\n            <div class=\"pull-quote__wrapper-name\">\n                Nicole Holt            <\/div>\n                            <div class=\"pull-quote__wrapper-role\">\n                    Data Systems Project Manager                <\/div>\n                                        <div class=\"pull-quote__wrapper-organization\">\n                    Preble Street                <\/div>\n                    <\/div>\n    <\/div>\n    <\/section>\n<\/div>\n                                    <div class=\"customer-story-single__content-download\">\n                        <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/preble-street-customer-spotlight-story.pdf\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                    <\/div>\n                            <\/div>\n            <div class=\"col-md-5 col-lg-4 offset-lg-1\">\n                                <div class=\"customer-story-single__sidebar has-image\">\n                                            <div class=\"customer-story-single__sidebar-logo\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/preblestreet_logo_250px.jpg\" class=\"img-fluid\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/preblestreet_logo_250px.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/preblestreet_logo_250px-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                        <\/div>\n                                        <div class=\"customer-story-single__sidebar-content\">\n                        <h5>Preble Street<\/h5>\n                                                                            <h6>Powered by<\/h6>\n                            <div class=\"customer-story-single__sidebar-products\">\n                                <ul class=\"list-unstyled\">\n                                                                                <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/products\/blackbaud-raisers-edge-nxt\">\n                                                    Blackbaud Raiser&#039;s Edge NXT                                                <\/a>\n                                            <\/li>\n                                                                                    <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/preble-street\">\n                                                    ResearchPoint                                                <\/a>\n                                            <\/li>\n                                                                        <\/ul>\n                            <\/div>\n                                            <\/div>\n                                                                <div class=\"customer-story-single__sidebar-cta\">\n                            <a id=\"CSChat\" href=\"#\">\n                                Talk to Us                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"related-customer-stories white-bg\" id=\"related-customer-stories-block_99d16a6d140cab8c57d0f20fe4f57c07\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                <div class=\"related-customer-stories__heading\">\n                    <h2 class=\"h3\">More Stories Like This<\/h2>\n                <\/div>\n                <div class=\"row\">\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/logo-250x250px-lowcountry-food-bank.jpg\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/logo-250x250px-lowcountry-food-bank.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/logo-250x250px-lowcountry-food-bank-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Fundraising                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Lowcountry Food Bank<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/lowcountry-food-bank\">Lowcountry Food Bank<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/voa_logo_250px.png\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/voa_logo_250px.png 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/voa_logo_250px-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Donor &amp; Prospect Data Intelligence                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Volunteers of America<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/volunteers-of-america\">Volunteers of America<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/los-angeles-food-bank-250x250-1.png\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/los-angeles-food-bank-250x250-1.png 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/los-angeles-food-bank-250x250-1-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Donor &amp; Prospect Data Intelligence                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Los Angeles Regional Food Bank<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/los-angeles-regional-food-bank\">Los Angeles Regional Food Bank<\/a>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n                <div class=\"row\">\n                    <div class=\"col-12\">\n                        <div class=\"related-customer-stories__all-link\">\n                            <a class=\"cta-text-arrow-underline\" href=\"\">See All Stories<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"final-plea final-plea--form final-plea--form-dark-blue-green\" id=\"final-plea-block_9b9c2fdcb4da2532418e7564d642b792\">\n    <div class=\"diamond-container\">\n        <div class=\"container\">\n            <div class=\"stack-squares\">\n                <div class=\"smaller\"><\/div>\n                <div class=\"larger\"><\/div>\n            <\/div>\n            <div class=\"right-square\"><\/div>\n            <div class=\"row\">\n                <div class=\"col-md-6\">\n                    <div class=\"final-plea--form__content\">\n                        <h2>Ready to <span class=\"green-blue-gradient\">power<\/span> your passion?<\/h2>\n<p class=\"body-large\">Request a customized demo to see how Blackbaud is made for your unique challenges and needs.<\/p>\n                    <\/div>\n                <\/div>\n                <div class=\"col-md-6\">\n                    <div 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