{"id":9123,"date":"2018-06-05T17:45:00","date_gmt":"2018-06-05T17:45:00","guid":{"rendered":"https:\/\/www.blackbaud.com\/customer-stories\/good-shepherd-centre"},"modified":"2025-01-14T20:46:35","modified_gmt":"2025-01-15T01:46:35","slug":"good-shepherd-centre","status":"publish","type":"customer-story","link":"https:\/\/www.blackbaud.com\/customer-stories\/good-shepherd-centre","title":{"rendered":"Good Shepherd Centre"},"content":{"rendered":"\n<section class=\"hero hero--customer-story\" id=\"hero--customer-story-block_3dbe52bdb2869301907fddd45218c90e\">\n    <div class=\"hero--customer-story__container has-image\">\n        <div class=\"hero--customer-story__container-diamonds d-none d-md-block\">\n            <div class=\"diamond-top__gradient\"><\/div>\n            <div class=\"diamond-top__green\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-9 col-lg\">\n                    <ul class=\"breadcrumbs list-unstyled\">\n    <li><a href=\"https:\/\/www.blackbaud.com\"><i class=\"fa fa-home\"><\/i><\/a><\/li>\n            <li><a href=\"\/customer-stories\">Customer Stories<\/a><\/li>\n            <\/ul>                <\/div>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-md-5\">\n                    <div class=\"hero--customer-story__container-content\">\n                        <p><span class=\"green-eyebrow\">Good Shepherd Centre<\/span><\/p>\n<h2>Good Shepard Reaches New Fundraising Heights with Blackbaud Raiser&#8217;s Edge NXT<\/h2>\n                    <\/div>\n                                            <div class=\"hero--customer-story__container-download\">\n                            <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2018\/06\/goodshepherd_spotlight-1.pdf\" target=\"_blank\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n                            <div class=\"hero--customer-story__container-image\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/custlogo_goodshepard.jpg\" class=\"img-fluid wp-post-image\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/custlogo_goodshepard.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/custlogo_goodshepard-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                    <\/div>\n                    <\/div>\n    <div class=\"hero--customer-story__vertical-region\">\n        <div class=\"hero--customer-story__vertical-region-diamonds\">\n            <div class=\"diamond-bottom__gradient\"><\/div>\n            <div class=\"diamond-bottom__blue\"><\/div>\n            <div class=\"diamond-bottom__white\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 d-md-flex\">\n                                        <div class=\"hero--customer-story__vertical-region__vertical\">\n                                                    <img decoding=\"async\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/nonprofits.svg\" class=\"img-fluid wp-post-image\" alt=\"\" \/>                            <span class=\"tag\">\n                                Nonprofit Organizations                            <\/span>\n                                                <\/div>\n                                                                <div class=\"hero--customer-story__vertical-region__region\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><g stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" clip-path=\"url(#map-pin)\"><path d=\"M12 14a3 3 0 1 0 0-6 3 3 0 0 0 0 6Z\"\/><path d=\"M17.657 16.657 13.414 20.9a2 2 0 0 1-2.827 0l-4.244-4.243a8 8 0 1 1 11.314 0v0Z\"\/><\/g><defs><clipPath id=\"map-pin\"><path fill=\"#fff\" d=\"M0 0h24v24H0z\"\/><\/clipPath><\/defs><\/svg>                                                    <span class=\"tag\">\n                                Canada                            <\/span>\n                                                <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"customer-story-single__content\" id=\"customer-story-single__content-block_47b67d5e588f1d1ede7c257a79b267dd\">\n    <div class=\"container\">\n        <div class=\"row flex-column-reverse flex-md-row\">\n            <div class=\"col-md-7\">\n                <div class=\"acf-innerblocks-container\">\n<section class=\"lede-quote\" id=\"lede-quote-block_6d707afe64ae3f349cf88d9dba27cb4a\">\n                        <div class=\"longform-content-lede-quote__content\">\n                <img decoding=\"async\" class=\"longform-content-lede-quote__content__image\" src=\"https:\/\/www.blackbaud.com\/wp-content\/plugins\/blackbaud-blocks\/blocks\/acf-longform-lede-quote\/\/img\/quote-rectangle.svg\" alt=\"quotes\">\n                <p class=\"body-large\">The only way we\u2019ve been able to meet our goals is through the freedom our board gave us to access tools like Blackbaud Raiser\u2019s Edge NXT. Without it, we would not have accomplished them.\u201d<\/p>\n            <\/div>\n                            <div class=\"longform-content-lede-quote__name\">\n                Cathy Wellwood            <\/div>\n                            <div class=\"longform-content-lede-quote__organization\">\n                <i>Chief Development Officer, Good Shepherd<\/i>            <\/div>\n            <\/section>\n\n<section class=\"lede-paragraph\" id=\"lede-paragraph-block_6524d0c7a95c25c3fd7e3a4e20535530\">\n    <div class=\"lede-paragraph__heading\">\n        <span class=\"tag\">\n            OVERVIEW        <\/span>\n    <\/div>\n    <p class=\"body-large\">\n        Good Shepherd is the largest provider of human and social services in the Greater Hamilton,\r\nOntario area. Good Shepherd\u2019s work is based on a commitment to restoring hope and dignity\r\nto the most vulnerable members of the community. Programs offered help those community\r\nmembers tear down barriers and establish a path to a stable, healthy life. Good Shepherd\u2019s\r\ncontinuum of care includes emergency food and clothing services; daily meals; emergency shelter for men, youth, women, children, and families; education; mental health crisis support; affordable and supportive housing programs; and hospice palliative care. All services are provided free of charge and without judgment to anyone in need.    <\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_78e3156a8254ded38c54d198c02214e2\">\n            <p><iframe loading=\"lazy\" title=\"Good Shepherd Venture Centre Increases Average Major Gift Amount with Raiser\u2019s Edge NXT\u2122 Video\" src=\"https:\/\/fast.wistia.net\/embed\/iframe\/pu8dzycoue?dnt=1\" allow=\"autoplay; fullscreen\" allowtransparency=\"true\" frameborder=\"0\" scrolling=\"no\" class=\"wistia_embed\" name=\"wistia_embed\" msallowfullscreen width=\"640\" height=\"360\"><\/iframe><script src=\"https:\/\/fast.wistia.net\/assets\/external\/E-v1.js\" async><\/script><\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_6bfb4a03e0188d56adcb12831ac4378e\">\n            <p class=\"body-medium\">When Chief Development Officer Cathy Wellwood began working at Good Shepherd, she set a goal to expand the organization\u2019s donor base, increase individual gift sizes, and establish more major gifts of $1,000 or more. Eleven years later, her organization has achieved all of those goals with the help of Blackbaud\u2019s technology.<\/p>\n    <\/section>\n\n<section class=\"lede-stat\" id=\"lede-stat-block_51482f9ff76841960170a6c686d8230d\">\n            <div class=\"lede-stat__wrapper\">\n            <div class=\"row\">\n                            <div class=\"col-12 \">\n                    <div class=\"lede-stat__item \">\n                                                <div class=\"lede-stat__item-stat\">\n                            <h3>\n                                <mark>35%<\/mark>\n                            <\/h3>\n                        <\/div>\n                                                    <div class=\"lede-stat__item-context\">\n                                <p class=\"body-large\">\n                                    Good Shepherd has seen a 35% increase in online giving since integrating Blackbaud Online Express.                                <\/p>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n        <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_7bbd6642281bebfa75e0f8b4cd908c37\">\n            <p class=\"body-medium\">Today, Good Shepherd uses Blackbaud Raiser\u2019s Edge NXT\u00ae to communicate with donors, manage volunteers, plan events, and steward donor gifts. The solution helps staff reach younger donors and makes it easier for existing donors to give online. It\u2019s also allowing the organization to compete more effectively for donor dollars in a low-population area. \u201cThe only way we\u2019ve been able to meet our goals is through the freedom our board gave us to access tools like Blackbaud Raiser\u2019s Edge NXT. Without it, we would not have been able to accomplish them,\u201d she shares.<\/p>\n<p class=\"body-medium\">By using the analytics built into Blackbaud Raiser\u2019s Edge NXT, Cathy and Lisa Mulholland, CFRE, manager of annual giving, are able to use data to segment donors and make targeted asks. The added security of the solution allows them to restrict user access to specific roles. That means volunteers can access the database and provide administrative assistance without being able to see private donor or organizational information. This is huge for the Good Shepherd team\u2014being able to use volunteers is critically important to its work.<\/p>\n<p class=\"body-medium\">After integrating Blackbaud Online Express\u2122 with Blackbaud Raiser\u2019s Edge NXT, Good Shepherd increased online giving by 35%. The organization was able to drop a number of third-party providers formerly used to process gifts. Working in all of the disparate systems associated with those third parties resulted in time wasted on double data entry. Now, processing happens in a single, automated step with Blackbaud Online Express. It has allowed the organization to save a tremendous amount of time, money, and energy, and focus on what\u2019s important: the mission.<\/p>\n    <\/section>\n\n<section class=\"pull-quote pull-quote__top-bottom white-bg\" id=\"pull-quote-block_0af42678c55210dac26b971b1f9c349a\">\n    <div class=\"pull-quote__wrapper\">\n                <div class=\"pull-quote__wrapper-content\">\n            <div class=\"pull-quote__wrapper-quote\">\n                <h4 class=\"h5\">\u201cBlackbaud has been flexible, accommodating, and supportive in helping us reach our goal.\u201d<\/h4>\n            <\/div>\n            <div class=\"pull-quote__wrapper-name\">\n                Cathy Wellwood,            <\/div>\n                            <div class=\"pull-quote__wrapper-role\">\n                    Chief Development Officer,                <\/div>\n                                        <div class=\"pull-quote__wrapper-organization\">\n                    Good Shepherd                <\/div>\n                    <\/div>\n    <\/div>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_4c2d84b427f1d3177ddd25918bff0580\">\n            <p class=\"body-medium\">With Blackbaud Raiser\u2019s Edge NXT and its integrated cloud technology, Good Shepherd is more effective in fundraising and, in turn, more impactful in its community. Paper-based administration has been transformed, and IT troubleshooting has drastically decreased now that the database is hosted. As a result of better data and increased insight, donor engagement has improved and the fundraising team is operating from a proactive position rather than a reactive one. All of these results are evident in the work that Cathy and her team carry out every day. \u201cBlackbaud has been flexible, accommodating, and supportive in helping us reach our goal,\u201d she says. \u201cAnd we thank them for that.\u201d<\/p>\n    <\/section>\n<\/div>\n                                    <div class=\"customer-story-single__content-download\">\n                        <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/goodshepherd_spotlight-1.pdf\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                    <\/div>\n                            <\/div>\n            <div class=\"col-md-5 col-lg-4 offset-lg-1\">\n                                <div class=\"customer-story-single__sidebar has-image\">\n                                            <div class=\"customer-story-single__sidebar-logo\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/custlogo_goodshepard.jpg\" class=\"img-fluid\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/custlogo_goodshepard.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/custlogo_goodshepard-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                        <\/div>\n                                        <div class=\"customer-story-single__sidebar-content\">\n                        <h5>Good Shepherd Centre<\/h5>\n                                                                            <h6>Powered by<\/h6>\n                            <div class=\"customer-story-single__sidebar-products\">\n                                <ul class=\"list-unstyled\">\n                                                                                <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/?post_type=product&#038;p=2956\">\n                                                    Blackbaud Integrated Payments                                                <\/a>\n                                            <\/li>\n                                                                                    <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/products\/blackbaud-online-express\">\n                                                    Blackbaud Online Express                                                <\/a>\n                                            <\/li>\n                                                                                    <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/products\/blackbaud-raisers-edge-nxt\">\n                                                    Blackbaud Raiser&#039;s Edge NXT                                                <\/a>\n                                            <\/li>\n                                                                        <\/ul>\n                            <\/div>\n                                            <\/div>\n                                                                <div class=\"customer-story-single__sidebar-cta\">\n                            <a id=\"CSChat\" href=\"#\">\n                                Talk to Us                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"related-customer-stories white-bg\" id=\"related-customer-stories-block_b4e1201481cd0277cfee16b63d33f7d5\">\n    <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12\">\n                <div class=\"related-customer-stories__heading\">\n                    <h2 class=\"h3\">More Stories Like This<\/h2>\n                <\/div>\n                <div class=\"row\">\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/fc_h_color-transparent_png.png\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/fc_h_color-transparent_png.png 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/07\/fc_h_color-transparent_png-150x150.png 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Analytics                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Fort Collins Habitat for Humanity<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/fort-collins-habitat-for-humanity\">Fort Collins Habitat for Humanity<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706.png\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706.png 800w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706-300x300.png 300w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706-150x150.png 150w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706-768x768.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Fundraising                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>Integrated Software Overhaul Delivers Streamlined Operations and Substantial Financial Savings<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/miracle-hill-ministries\">Miracle Hill Ministries<\/a>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"col-12 col-lg-4 related-customer-stories__card\">\n                         \n                                <div class=\"related-customer-stories__card-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"250\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/06\/Salvation-Army-Logo-250x250-1.jpg\" class=\"img-fluid icon-img\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/06\/Salvation-Army-Logo-250x250-1.jpg 250w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/06\/Salvation-Army-Logo-250x250-1-150x150.jpg 150w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/>                                <\/div>\n                                                    <div class=\"related-customer-stories__card-content\">\n                                                            <div class=\"tag\">\n                                    Fundraising                                <\/div>\n                                                    \n                            <div class=\"related-customer-stories__card-content__heading\">\n                                <h5>The Salvation Army Canada<\/h5>\n                            <\/div>\n                            <a class=\"related-customer-stories__card-content__link tag\" href=\"https:\/\/www.blackbaud.com\/customer-stories\/the-salvation-army-canada\">The Salvation Army Canada<\/a>\n                        <\/div>\n                    <\/div>\n                                <\/div>\n                <div class=\"row\">\n                    <div class=\"col-12\">\n                        <div class=\"related-customer-stories__all-link\">\n                            <a class=\"cta-text-arrow-underline\" href=\"\">See All Stories<\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"final-plea final-plea--form final-plea--form-dark-blue-green\" id=\"final-plea-block_ff5903de47d22d6d9b593befa96bcd7d\">\n    <div class=\"diamond-container\">\n        <div class=\"container\">\n            <div class=\"stack-squares\">\n                <div class=\"smaller\"><\/div>\n                <div class=\"larger\"><\/div>\n            <\/div>\n  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