{"id":22878,"date":"2024-10-08T12:32:51","date_gmt":"2024-10-08T16:32:51","guid":{"rendered":"https:\/\/www.blackbaud.com\/?post_type=customer-story&#038;p=22878"},"modified":"2025-03-24T12:25:03","modified_gmt":"2025-03-24T16:25:03","slug":"royal-ontario-museum-rom-governors","status":"publish","type":"customer-story","link":"https:\/\/www.blackbaud.com\/customer-stories\/royal-ontario-museum-rom-governors","title":{"rendered":"Royal Ontario Museum (ROM) Governors"},"content":{"rendered":"\n<section class=\"hero hero--customer-story\" id=\"hero--customer-story-block_f9077af2658d9416a1e8def44e80f406\">\n    <div class=\"hero--customer-story__container has-image\">\n        <div class=\"hero--customer-story__container-diamonds d-none d-md-block\">\n            <div class=\"diamond-top__gradient\"><\/div>\n            <div class=\"diamond-top__green\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-9 col-lg\">\n                    <ul class=\"breadcrumbs list-unstyled\">\n    <li><a href=\"https:\/\/www.blackbaud.com\"><i class=\"fa fa-home\"><\/i><\/a><\/li>\n            <li><a href=\"\/customer-stories\">Customer Stories<\/a><\/li>\n            <\/ul>                <\/div>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-md-5\">\n                    <div class=\"hero--customer-story__container-content\">\n                        <p><span class=\"green-eyebrow\">ROYAL ONTARIO MUSEUM (ROM) GOVERNORS<\/span><\/p>\n<h2>Guaranteeing Optimal Financial Stewardship and Operational Efficiency with Blackbaud Software<\/h2>\n                    <\/div>\n                                            <div class=\"hero--customer-story__container-download\">\n                            <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM-Governors_CS_Final.2.pdf\" target=\"_blank\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n                            <div class=\"hero--customer-story__container-image\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1606\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM2023_18790_2-scaled.jpg\" class=\"img-fluid wp-post-image\" alt=\"A young boy observing a museum exhibit\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM2023_18790_2-scaled.jpg 2560w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM2023_18790_2-300x188.jpg 300w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM2023_18790_2-1024x642.jpg 1024w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM2023_18790_2-768x482.jpg 768w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM2023_18790_2-1536x964.jpg 1536w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM2023_18790_2-2048x1285.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                    <\/div>\n                    <\/div>\n    <div class=\"hero--customer-story__vertical-region\">\n        <div class=\"hero--customer-story__vertical-region-diamonds\">\n            <div class=\"diamond-bottom__gradient\"><\/div>\n            <div class=\"diamond-bottom__blue\"><\/div>\n            <div class=\"diamond-bottom__white\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 d-md-flex\">\n                                        <div class=\"hero--customer-story__vertical-region__vertical\">\n                                                    <img decoding=\"async\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/arts-cultural.svg\" class=\"img-fluid wp-post-image\" alt=\"\" \/>                            <span class=\"tag\">\n                                Arts and Cultural Organizations                            <\/span>\n                                                <\/div>\n                                                                <div class=\"hero--customer-story__vertical-region__region\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><g stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" clip-path=\"url(#map-pin)\"><path d=\"M12 14a3 3 0 1 0 0-6 3 3 0 0 0 0 6Z\"\/><path d=\"M17.657 16.657 13.414 20.9a2 2 0 0 1-2.827 0l-4.244-4.243a8 8 0 1 1 11.314 0v0Z\"\/><\/g><defs><clipPath id=\"map-pin\"><path fill=\"#fff\" d=\"M0 0h24v24H0z\"\/><\/clipPath><\/defs><\/svg>                                                    <span class=\"tag\">\n                                Canada                            <\/span>\n                                                <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"customer-story-single__content\" id=\"customer-story-single__content-block_67f535de0a0ace22652b2a665c469eae\">\n    <div class=\"container\">\n        <div class=\"row flex-column-reverse flex-md-row\">\n            <div class=\"col-md-7\">\n                <div class=\"acf-innerblocks-container\">\n<section class=\"lede-quote\" id=\"lede-quote-block_aaffd776873d8795af3610e7fb404f3d\">\n                        <div class=\"longform-content-lede-quote__content\">\n                <img decoding=\"async\" class=\"longform-content-lede-quote__content__image\" src=\"https:\/\/www.blackbaud.com\/wp-content\/plugins\/blackbaud-blocks\/blocks\/acf-longform-lede-quote\/\/img\/quote-rectangle.svg\" alt=\"quotes\">\n                <p class=\"body-large\">The driving factor for choosing Blackbaud Financial Edge NXT was its reliability and flexibility. I needed a system that could keep our financials separate but allow consolidation when necessary. The software\u2019s ability to manage complex fund classifications, such as undesignated, restricted, and endowed funds, was critical for our operations.\u201d<\/p>\n            <\/div>\n                            <div class=\"longform-content-lede-quote__name\">\n                Sandy Wilson            <\/div>\n                            <div class=\"longform-content-lede-quote__organization\">\n                <i> Executive Vice President of Operations, Royal Ontario Museum Governors<\/i>            <\/div>\n            <\/section>\n\n<section class=\"lede-paragraph\" id=\"lede-paragraph-block_15aaa4c0396486bbb104c9ba523668e3\">\n    <div class=\"lede-paragraph__heading\">\n        <span class=\"tag\">\n            OVERVIEW        <\/span>\n    <\/div>\n    <p class=\"body-large\">\n        The Royal Ontario Museum (ROM) Governors, a foundation supporting one of Canada\u2019s most\r\nrenowned museums, has long been at the forefront of cultural preservation and education.\r\nThe company adopted Blackbaud\u2019s Financial Edge NXT\u00ae, nonprofit fund accounting software, and Blackbaud Raiser\u2019s Edge NXT\u00ae, fundraising and CRM software, to ensure the highest level of financial stewardship and operational efficiency. The strategic move has streamlined its financial operations, enhanced donor management, and significantly improved reporting capabilities.    <\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_06fed9d3abde31548b970f6e1dabdfc8\">\n            <p class=\"body-medium\">The ROM Governors play a crucial role in supporting the Royal Ontario Museum\u2019s capital initiatives by managing donations and ensuring the financial health of projects that contribute to the museum\u2019s mission. Prior to implementing Blackbaud software, the organization faced challenges with outdated systems, duplication of efforts, and delayed reporting which hindered their ability to manage funds effectively.<\/p>\n<p class=\"body-medium\">The decision to implement Financial Edge NXT was driven by Executive Vice President of Operations Sandy Wilson who has extensive experience with Blackbaud products. With over 20 years of experience with Blackbaud products, she knew firsthand the benefits it could bring to ROM Governors.<\/p>\n<p class=\"body-medium\">\u201cThe driving factor for choosing Financial Edge NXT was its reliability and flexibility,\u201d said Wilson. \u201cI needed a system that could keep our financials separate but allow consolidation when necessary, especially given my previous experiences with amalgamating foundations. The software\u2019s ability to manage complex fund classifications, such as undesignated, restricted, and endowed funds, was critical for our operations.\u201d<\/p>\n<p class=\"body-medium\">Before Financial Edge NXT, the organization relied on a third-party team for essential accounting functions. However, their system lacked the tools for effective fund accounting, donor tracking, and project management.<\/p>\n<p class=\"body-medium\">\u201cMaintaining donor information and tracking in Excel was simply not sustainable. The tedious task of manually entering data and correcting errors caused by incorrect opening balances was a clear signal that change was overdue,\u201d Wilson added. \u201cIt was time to bring our operations into the 21st century with Financial Edge NXT, a true nonprofit fund accounting product I knew could meet our needs.\u201d<\/p>\n<p class=\"body-medium\">ROM Governors, in its ongoing efforts to enhance operational efficiency and transparency, has adopted a strategic approach to user access within Financial Edge NXT. \u201cWe\u2019ve implemented view-only access for key members of our team, ensuring they can easily access the financial information necessary for their roles and with appropriate security controls,\u201d said Wilson. \u201cWith real-time access to financial data, team members involved in fundraising and project management can independently retrieve up-to-date information on donations, fund allocations, and budget tracking.\u201d<\/p>\n    <\/section>\n\n<section class=\"pull-quote pull-quote__top-bottom white-bg\" id=\"pull-quote-block_6ab43c8973a567a062a2125811193144\">\n    <div class=\"pull-quote__wrapper\">\n                <div class=\"pull-quote__wrapper-content\">\n            <div class=\"pull-quote__wrapper-quote\">\n                <h4 class=\"h5\">\u201cUsing Financial Edge NXT I can easily run full fund statements across our fund classifications. But I also need the ability to consolidate these statements into formats that are specifically tailored for our audit committee and the board, and with Blackbaud\u2019s software, I can easily accomplish both.\u201d <\/h4>\n            <\/div>\n            <div class=\"pull-quote__wrapper-name\">\n                Sandy Wilson            <\/div>\n                            <div class=\"pull-quote__wrapper-role\">\n                    Executive Vice President of Operations,                <\/div>\n                                        <div class=\"pull-quote__wrapper-organization\">\n                    Royal Ontario Museum Governors                <\/div>\n                    <\/div>\n    <\/div>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_7ab92a17eebede1c15e63942e2758344\">\n            <h3>Integrating Software for Campaign Success<\/h3>\n<p class=\"body-medium\">ROM Governors has successfully integrated Financial Edge NXT and Raiser\u2019s Edge NXT, leading nonprofit fundraising and CRM software, creating a fully aligned system that streamlines its fundraising and financial operations with the ability to maintain real-time financial oversight.<\/p>\n<p class=\"body-medium\">Upon setting up new funds and appeals within Raiser\u2019s Edge NXT that are automatically aligned with Financial Edge NXT, \u201cGifts are now posted daily from Raiser\u2019s Edge NXT into Financial Edge NXT, ensuring that every program and fund is accurately tracked,\u201d said Wilson.<\/p>\n<p class=\"body-medium\">The alignment has proven especially valuable as ROM Governors enters a major campaign phase, allowing for precise tracking of annual donors, patron circles, major gifts, and leadership contributions\u2014something that was previously challenging due to the limitations of their old system. With integrated software, ROM Governors has the tools needed to track donations and manage complex financial operations with greater accuracy and efficiency, setting the stage for successful fundraising initiatives.<\/p>\n<p class=\"body-medium\">\u201cIn the past, we were primarily focused on revenue tracking, which wasn\u2019t sufficient for our needs,\u201d Wilson added. \u201cWith the updated systems, we can now track program success with precise reporting, giving us a clearer picture of our fundraising efforts and enabling more strategic decision-making.\u201d<\/p>\n<p class=\"body-medium\">Using the integrated software, ROM Governors can track every dollar as it comes in, keep a close eye on pledge schedules, and oversee grant distributions efficiently. This capability is crucial for ensuring that financial obligations are met on time and that the museum\u2019s projects receive the necessary funding.<\/p>\n<p class=\"body-medium\">\u201cOur foundation is responsible for cash flow, while the museum relies on us for funding capital initiatives,\u201d Wilson explained. \u201cHaving up-to-date information on donations and cash in the door is essential for managing these responsibilities effectively.\u201d<\/p>\n    <\/section>\n\n<section class=\"pull-quote pull-quote__top-bottom white-bg\" id=\"pull-quote-block_7317856d8ebf21662f0e41a01c09e5dc\">\n    <div class=\"pull-quote__wrapper\">\n                <div class=\"pull-quote__wrapper-content\">\n            <div class=\"pull-quote__wrapper-quote\">\n                <h4 class=\"h5\">\u201cWith the updated systems, we can now track program success with precise reporting, giving us a clearer picture of our fundraising efforts and enabling more strategic decision-making.&#8221;<\/h4>\n            <\/div>\n            <div class=\"pull-quote__wrapper-name\">\n                Sandy Wilson            <\/div>\n                            <div class=\"pull-quote__wrapper-role\">\n                    Executive Vice President of Operations,                <\/div>\n                                        <div class=\"pull-quote__wrapper-organization\">\n                    Royal Ontario Museum Governors                <\/div>\n                    <\/div>\n    <\/div>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_0b0fc0f070a2997aa8374c3b41db3f41\">\n            <h3>Comprehensive Fund Reporting and Flexible Presentation<\/h3>\n<p class=\"body-medium\">One of the standout features of Financial Edge NXT is the ability to produce detailed and comprehensive fund statements across various fund types, while also offering the flexibility to customize these reports to meet the unique requirements of different stakeholders.<\/p>\n<p class=\"body-medium\">\u201cUsing Financial Edge NXT I can easily run full fund statements across our fund classifications,\u201d said Wilson. \u201cBut I also need the ability to consolidate these statements into formats that are specifically tailored for our audit committee and the board, and with Blackbaud\u2019s software, I can easily accomplish both.\u201d<\/p>\n<p class=\"body-medium\">The ability to use tools like the Chart Organizer within Financial Edge NXT enables Wilson and her team to create customized views efficiently. The flexibility extends to providing real-time access to key stakeholders ensuring they can review up-to-date financial data without waiting for quarterly meetings.<\/p>\n    <\/section>\n\n<section class=\"pull-quote pull-quote__top-bottom white-bg\" id=\"pull-quote-block_b63e2d653ac1b578a0133a4903642df8\">\n    <div class=\"pull-quote__wrapper\">\n                <div class=\"pull-quote__wrapper-content\">\n            <div class=\"pull-quote__wrapper-quote\">\n                <h4 class=\"h5\">\u201cThe tedious task of manually entering data and correcting errors caused by incorrect opening balances was a clear signal that change was overdue. It was time to bring our operations into the 21st century with Financial Edge NXT, a true nonprofit fund accounting product I knew could meet our needs.\u201d <\/h4>\n            <\/div>\n            <div class=\"pull-quote__wrapper-name\">\n                Sandy Wilson            <\/div>\n                            <div class=\"pull-quote__wrapper-role\">\n                    Executive Vice President of Operations,                <\/div>\n                                        <div class=\"pull-quote__wrapper-organization\">\n                    Royal Ontario Museum Governors                <\/div>\n                    <\/div>\n    <\/div>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_a08b52c3f4e89167c8d21eec86a058cc\">\n            <h3>Looking Ahead at Continued Innovation and Efficiency<\/h3>\n<p class=\"body-medium\">ROM Governors will continue to explore new features and capabilities within Financial Edge NXT and Raiser\u2019s Edge NXT to further enhance operations. Wilson also tapped into Blackbaud\u2019s robust partner network and retained a JMG Solutions consultant to ensure they maximize the benefits of the latest advancements, particularly in areas like expense management and project tracking.<\/p>\n<p class=\"body-medium\">\u201cWe\u2019re committed to leveraging the most advanced features of Blackbaud\u2019s software,\u201d said Wilson. \u201cOur goal is to maximize its potential for efficiency and effectiveness. Additionally, we\u2019re aligning our financial systems with the museum\u2019s ERP transition, enabling better future integration decisions and operational strategies.\u201d<\/p>\n<p class=\"body-medium\">With the implementation of Financial Edge NXT and Raiser\u2019s Edge NXT, ROM Governors is well-positioned to meet its financial and strategic goals, enabling the foundation to better support the Royal Ontario Museum\u2019s mission of cultural preservation and education.<\/p>\n    <\/section>\n<\/div>\n                                    <div class=\"customer-story-single__content-download\">\n                        <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/10\/ROM-Governors_CS_Final.2.pdf\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                    <\/div>\n                            <\/div>\n            <div class=\"col-md-5 col-lg-4 offset-lg-1\">\n                                <div class=\"customer-story-single__sidebar 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class=\"customer-story-single__sidebar-content\">\n                        <h5>Royal Ontario Museum (ROM) Governors<\/h5>\n                                                                            <h6>Powered by<\/h6>\n                            <div class=\"customer-story-single__sidebar-products\">\n                                <ul class=\"list-unstyled\">\n                                                                                <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/products\/blackbaud-financial-edge-nxt\">\n                                                    Blackbaud Financial Edge NXT                                                <\/a>\n                                            <\/li>\n                                                                                    <li>\n                                                <a class=\"cta-text-arrow\" 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