{"id":21602,"date":"2024-08-09T12:09:59","date_gmt":"2024-08-09T16:09:59","guid":{"rendered":"https:\/\/www.blackbaud.com\/?post_type=customer-story&#038;p=21602"},"modified":"2025-03-26T16:58:19","modified_gmt":"2025-03-26T20:58:19","slug":"miracle-hill-ministries","status":"publish","type":"customer-story","link":"https:\/\/www.blackbaud.com\/customer-stories\/miracle-hill-ministries","title":{"rendered":"Integrated Software Overhaul Delivers Streamlined Operations and Substantial Financial Savings"},"content":{"rendered":"\n<section class=\"hero hero--customer-story\" id=\"hero--customer-story-block_2050a77dad54fa323f3546a8dd168e2b\">\n    <div class=\"hero--customer-story__container has-image\">\n        <div class=\"hero--customer-story__container-diamonds d-none d-md-block\">\n            <div class=\"diamond-top__gradient\"><\/div>\n            <div class=\"diamond-top__green\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-9 col-lg\">\n                    <ul class=\"breadcrumbs list-unstyled\">\n    <li><a href=\"https:\/\/www.blackbaud.com\"><i class=\"fa fa-home\"><\/i><\/a><\/li>\n            <li><a href=\"\/customer-stories\">Customer Stories<\/a><\/li>\n            <\/ul>                <\/div>\n            <\/div>\n            <div class=\"row\">\n                <div class=\"col-md-5\">\n                    <div class=\"hero--customer-story__container-content\">\n                        <p><span class=\"green-eyebrow\">MIRACLE HILL MINISTRIES<\/span><\/p>\n<h2>Integrated Software Overhaul Delivers Streamlined Operations and Substantial Financial Savings<\/h2>\n                    <\/div>\n                                            <div class=\"hero--customer-story__container-download\">\n                            <a href=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/CustomerStory_Miracle_Ministries.pdf\" target=\"_blank\"><i class=\"fa-solid fa-arrow-down-to-bracket\"><\/i> Download PDF<\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n                            <div class=\"hero--customer-story__container-image\">\n                        <img loading=\"lazy\" decoding=\"async\" width=\"1695\" height=\"1200\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/Spbg-bldg-w-sign-1.jpg\" class=\"img-fluid wp-post-image\" alt=\"Miracle Hill Ministries mission building\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/Spbg-bldg-w-sign-1.jpg 1695w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/Spbg-bldg-w-sign-1-300x212.jpg 300w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/Spbg-bldg-w-sign-1-1024x725.jpg 1024w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/Spbg-bldg-w-sign-1-768x544.jpg 768w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/Spbg-bldg-w-sign-1-1536x1087.jpg 1536w\" sizes=\"auto, (max-width: 1695px) 100vw, 1695px\" \/>                    <\/div>\n                    <\/div>\n    <div class=\"hero--customer-story__vertical-region\">\n        <div class=\"hero--customer-story__vertical-region-diamonds\">\n            <div class=\"diamond-bottom__gradient\"><\/div>\n            <div class=\"diamond-bottom__blue\"><\/div>\n            <div class=\"diamond-bottom__white\"><\/div>\n        <\/div>\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-12 d-md-flex\">\n                                        <div class=\"hero--customer-story__vertical-region__vertical\">\n                                                    <img decoding=\"async\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2023\/06\/nonprofits.svg\" class=\"img-fluid wp-post-image\" alt=\"\" \/>                            <span class=\"tag\">\n                                Nonprofit Organizations                            <\/span>\n                                                <\/div>\n                                                                <div class=\"hero--customer-story__vertical-region__region\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\"><g stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" clip-path=\"url(#map-pin)\"><path d=\"M12 14a3 3 0 1 0 0-6 3 3 0 0 0 0 6Z\"\/><path d=\"M17.657 16.657 13.414 20.9a2 2 0 0 1-2.827 0l-4.244-4.243a8 8 0 1 1 11.314 0v0Z\"\/><\/g><defs><clipPath id=\"map-pin\"><path fill=\"#fff\" d=\"M0 0h24v24H0z\"\/><\/clipPath><\/defs><\/svg>                                                    <span class=\"tag\">\n                                North America                            <\/span>\n                                                <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"customer-story-single__content\" id=\"customer-story-single__content-block_e651183e48274797f639b1ec66193019\">\n    <div class=\"container\">\n        <div class=\"row flex-column-reverse flex-md-row\">\n            <div class=\"col-md-7\">\n                <div class=\"acf-innerblocks-container\">\n<section class=\"lede-quote\" id=\"lede-quote-block_7937b7bb9839303eff8b8c12e123427b\">\n                        <div class=\"longform-content-lede-quote__content\">\n                <img decoding=\"async\" class=\"longform-content-lede-quote__content__image\" src=\"https:\/\/www.blackbaud.com\/wp-content\/plugins\/blackbaud-blocks\/blocks\/acf-longform-lede-quote\/\/img\/quote-rectangle.svg\" alt=\"quotes\">\n                <p class=\"body-large\">The transition to Raiser\u2019s Edge NXT and Financial Edge NXT has simplified our gift entry and receiving process. The user-friendly features and comprehensive data insights have made it easier for our team to stay organized, maximize our fundraising potential, and build high-impact supporter relationships.\u201d<\/p>\n            <\/div>\n                            <div class=\"longform-content-lede-quote__name\">\n                Leslie Means            <\/div>\n                            <div class=\"longform-content-lede-quote__organization\">\n                <i>Development Controller, Miracle Hill Ministries<\/i>            <\/div>\n            <\/section>\n\n<section class=\"lede-paragraph\" id=\"lede-paragraph-block_15e2e8188d6544095e8f254e6b2d9178\">\n    <div class=\"lede-paragraph__heading\">\n        <span class=\"tag\">\n            OVERVIEW        <\/span>\n    <\/div>\n    <p class=\"body-large\">\n        Miracle Hill Ministries, a Christian nonprofit serving the upstate of South Carolina, has become a key provider of social services in the region. By adopting Blackbaud Raiser&#8217;s Edge NXT\u00ae integrated with Blackbaud Financial Edge NXT\u00ae, the organization streamlined its gift entry and receiving processes, resulting in significant cost savings and maximizing the impact of each donation.    <\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_d0c8657b0c56868e0a0eac44017343dd\">\n            <p class=\"body-medium\">Miracle Hill Ministries, a Christian nonprofit that has served the upstate of South Carolina for over 80 years, has become the largest provider of homeless services in the state. However, as its donor base expanded, it faced significant hurdles, such as inefficiencies in database cleanliness, tracking donor interactions, and generating accurate reports, with its previous outdated donor management systems.<\/p>\n<p class=\"body-medium\">Recognizing the need for modernization, Miracle Hill turned to Blackbaud for comprehensive software for fundraising and relationship management and fund accounting. The organization adopted <a href=\"https:\/\/www.blackbaud.com\/products\/raisers-edge-nxt-financial-edge-nxt\">Blackbaud Raiser&#8217;s Edge NXT and Blackbaud Financial Edge NXT<\/a>\u00a0to overhaul its donor management and financial operations. This strategic move streamlined their processes and provided valuable insights to enhance their fundraising efforts.<\/p>\n<p class=\"body-medium\">\u201cThe transition to Raiser\u2019s Edge NXT and Financial Edge NXT has simplified our gift entry and receiving process,\u201d said Leslie Means, development controller. \u201cThe user-friendly features and comprehensive data insights have made it easier for our team to stay organized, maximize our fundraising potential, and build high-impact supporter relationships.\u201d<\/p>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_1eb67912f1afc333ab7e9067af628d2e\">\n            <h3>Streamlining Operations and Enhancing Efficiency<\/h3>\n<p class=\"body-medium\">The integration of Raiser\u2019s Edge NXT and Financial Edge NXT significantly transformed Miracle Hill\u2019s operations, streamlining processes and enhancing overall efficiency. The centralized work center became a comprehensive information hub for fundraisers, consolidating critical donor data and offering daily snapshots of key fundraising metrics such as the number of donors, gifts, and the total dollars raised.<\/p>\n<p class=\"body-medium\">\u201cWe started out with basic gift entry and receipt management in an outdated database view and as our donor base expanded, it became clear that our systems couldn\u2019t keep up, leading to excessive manual data entry and cumbersome report generation. Blackbaud\u2019s software changed all that,\u201d said Means.<\/p>\n<p class=\"body-medium\">By reducing the gift entry staff from two to one, Miracle Hill achieved significant cost savings. \u201cThe seamless integration of Raiser\u2019s Edge NXT and Financial Edge NXT lets us generate reports and access donor information quickly, turning hours of work into minutes,\u201d Means added. \u201cWe reduced administrative burdens and ensured data accuracy, allowing us to focus on our mission more.\u201d<\/p>\n<p class=\"body-medium\">Additionally, Miracle Hill has been able to create a strong connection between fundraising and finance by leveraging the integration power of Raiser\u2019s Edge NXT and Financial Edge NXT. The teams have been able to get everyone on the same page, sharing the right data and providing better visibility from funding to disbursement. For the first time, the staff has a comprehensive suite of tools that allows the foundation to perform their jobs more easily and strategically.<\/p>\n    <\/section>\n\n<section class=\"pull-quote pull-quote__top-bottom white-bg\" id=\"pull-quote-block_969e1617d9d06028f83bfce33b0cd8f3\">\n    <div class=\"pull-quote__wrapper\">\n                <div class=\"pull-quote__wrapper-content\">\n            <div class=\"pull-quote__wrapper-quote\">\n                <h4 class=\"h5\">\u201cWe started out with basic gift entry and receipt management in an outdated database view and as our donor base expanded, it became clear that our systems couldn\u2019t keep up, leading to excessive manual data entry and cumbersome report generation. Blackbaud\u2019s software changed all that.\u201d<\/h4>\n            <\/div>\n            <div class=\"pull-quote__wrapper-name\">\n                Leslie Means            <\/div>\n                            <div class=\"pull-quote__wrapper-role\">\n                    Development Controller,                <\/div>\n                                        <div class=\"pull-quote__wrapper-organization\">\n                    Miracle Hill Ministries                <\/div>\n                    <\/div>\n    <\/div>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_0dde59304e308c2a5ef15429f233b6f9\">\n            <h3>Leveraging Built-in Predictive Analytics for Fundraising<\/h3>\n<p class=\"body-medium\">One of the standout features of Raiser\u2019s Edge NXT was Prospect Insights, an artificial intelligence tool that provides modeled predictions of their constituents\u2019 capacity and likelihood to give. \u201cProspect Insights provides an incredible amount of information,\u201d said Means. \u201cIt helps us identify major donors and track their interactions, which is crucial for our fundraising efforts.\u201d<\/p>\n<p class=\"body-medium\">Generating predictions based on past giving and comprehensive third-party constituent data, Prospect Insights helped Miracle Hill identify and prioritize their best prospects for major giving. The tool automatically organizes noteworthy constituents into prioritized lists with recommendations to either assign them to a major gift portfolio, unassign them, or evaluate their current giving level for upgrade potential. This holistic view of donor capacity and affinity has allowed Miracle Hill to optimize its fundraising strategies effectively.<\/p>\n    <\/section>\n\n<section class=\"pull-quote pull-quote__top-bottom white-bg\" id=\"pull-quote-block_7efc14342d3ed9845eb721fcf098cd39\">\n    <div class=\"pull-quote__wrapper\">\n                <div class=\"pull-quote__wrapper-content\">\n            <div class=\"pull-quote__wrapper-quote\">\n                <h4 class=\"h5\">\u201cThe seamless integration of Raiser\u2019s Edge NXT and Financial Edge NXT lets us generate reports and access donor information quickly, turning hours of work into minutes. We reduced administrative burdens and ensured data accuracy, allowing us to focus on our mission more.\u201d<\/h4>\n            <\/div>\n            <div class=\"pull-quote__wrapper-name\">\n                Leslie Means            <\/div>\n                            <div class=\"pull-quote__wrapper-role\">\n                    Development Controller,                <\/div>\n                                        <div class=\"pull-quote__wrapper-organization\">\n                    Miracle Hill Ministries                <\/div>\n                    <\/div>\n    <\/div>\n    <\/section>\n\n\n<section class=\"wysiwyg wysiwyg-white white-bg\" id=\"wysiwyg-block_b40b74daf8ef8df7c2881aad390969d0\">\n            <h3>Looking Toward the Future with JustGiving<\/h3>\n<p class=\"body-medium\">Looking ahead, Miracle Hill is expanding its use of Blackbaud solutions by implementing JustGiving\u00ae by Blackbaud for peer-to-peer fundraising. This addition will address two key areas, memorial gifts and its annual Kids Ninja Challenge event. The integration of JustGiving with Raiser\u2019s Edge NXT will provide seamless data flow, enhancing Miracle Hill\u2019s ability to manage these specialized fundraising efforts efficiently.<\/p>\n<p class=\"body-medium\">Miracle Hill plans to create dedicated JustGiving pages for memorial gifts for each memorial. This will streamline the organization and acknowledgment of these gifts, significantly reducing the administrative workload. Donors can easily contribute by providing a specific page for each memorial, and Miracle Hill can efficiently track and manage these donations.<\/p>\n<p class=\"body-medium\">For the annual Kids\u2019 Ninja event, a significant fundraiser, Miracle Hill will use JustGiving to allow participants to create individual fundraising pages. This approach will empower young fundraisers and simplify the tracking and managing of event-related donations. Participants can personalize their pages, encouraging more engagement and support from their networks fostering a sense of inclusivity and engagement among the audience.<\/p>\n<p class=\"body-medium\">By leveraging integrated Blackbaud software, Miracle Hill has transformed its fundraising and financial operations. The organization has significantly improved efficiency, donor management, and strategic fundraising, allowing them to focus more resources on their core mission of serving the community in upstate South Carolina.<\/p>\n    <\/section>\n<\/div>\n                            <\/div>\n            <div class=\"col-md-5 col-lg-4 offset-lg-1\">\n                                <div class=\"customer-story-single__sidebar has-image\">\n                                            <div class=\"customer-story-single__sidebar-logo\">\n                            <img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706.png\" class=\"img-fluid\" alt=\"\" srcset=\"https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706.png 800w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706-300x300.png 300w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706-150x150.png 150w, https:\/\/www.blackbaud.com\/wp-content\/uploads\/2024\/08\/171880915620826706-768x768.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>                        <\/div>\n                                        <div class=\"customer-story-single__sidebar-content\">\n                        <h5>Miracle Hill Ministries<\/h5>\n                                                                            <h6>Powered by<\/h6>\n                            <div class=\"customer-story-single__sidebar-products\">\n                                <ul class=\"list-unstyled\">\n                                                                                <li>\n                                                <a class=\"cta-text-arrow\" href=\"https:\/\/www.blackbaud.com\/products\/blackbaud-financial-edge-nxt\">\n                                                    Blackbaud Financial Edge NXT 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